Remote Banking Services Advisor

Desjardins Group; Amos; On-site; CAD 45,000 - 65,000; Full time

Job summary

A financial services provider in Quebec is seeking a customer service representative. Key responsibilities include managing inbound and outbound client calls and ensuring personalized service to business members. Ideal candidates should have a high school diploma and a minimum of three years in customer service, with knowledge of both French and English highly preferred. The role offers flexible hours and a competitive benefits package including a pension plan and health insurance.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance plan

Reimbursement for health, wellness, and remote work expenses

Qualifications

• Minimum of three years of relevant experience in customer service.
• Experience in the banking or financial sector is preferred.
• Knowledge of French is required; advanced English may be necessary for some positions.

Responsibilities

• Handle inbound/outbound calls effectively for business members.
• Provide personalized, value-added experiences to clients.
• Understand the stories, challenges, and projects of business members.

Skills

Customer Focus

Interpersonal Savvy

Drive results

Nimble learning

Education

High school diploma in a related field

Job description

A financial services provider in Quebec is seeking a customer service representative. Key responsibilities include managing inbound and outbound client calls and ensuring personalized service to business members. Ideal candidates should have a high school diploma and a minimum of three years in customer service, with knowledge of both French and English highly preferred. The role offers flexible hours and a competitive benefits package including a pension plan and health insurance.