Remote Banking Service Agent – Client-Centric & Flexible

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Customer Service Contact Centre Representative. In this full-time permanent role, you will be the first point of contact for clients, addressing their banking needs and providing exceptional service. Flexibility for remote work is available, and candidates must be fluent in French and English. This role offers a competitive salary and various employee benefits.

Benefits

Competitive salary

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Qualifications

• Ability to work independently and manage a secure workspace.
• Strong knowledge of CIBC systems and products.
• Effective communication and client-focused interaction skills.

Responsibilities

• Act as the first point of contact for client queries.
• Resolve issues and provide solutions based on client needs.
• Engage in client-focused interactions to ensure exceptional experience.

Skills

Accountability

Customer Engagement

Customer Experience (CX)

Problem Solving

Fluent in French and English

Job description

A leading financial institution in Toronto is seeking a Customer Service Contact Centre Representative. In this full-time permanent role, you will be the first point of contact for clients, addressing their banking needs and providing exceptional service. Flexibility for remote work is available, and candidates must be fluent in French and English. This role offers a competitive salary and various employee benefits.