Remote Banking Customer Experience Specialist

Concentrix; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Canada is seeking motivated individuals for a customer service role. You will provide exceptional experiences to bank customers, solve problems, and enhance card value. Ideal candidates will have at least 1 year of customer service experience and strong interpersonal skills. The role offers a flexible work-from-home environment and a comprehensive benefits package.

Benefits

Salary up to $22.50/hr

Career advancement opportunities

Comprehensive benefits package

Paid training program

Inclusive culture

Qualifications

• Must be 18 years of age with a High School diploma or GED.
• Minimum of 1 year of customer service experience; contact center experience is a plus.
• Proficiency in using multiple systems on a PC.
• Ability to speak, write, and understand English.

Responsibilities

• Provide exceptional customer experiences to bank customers and prospective customers.
• Solve problems for bank customers and promote card benefits.
• Resolve customer complaints and de-escalate emotional situations.

Skills

Customer service experience

Multi-tasking

Interpersonal skills

Education

High School diploma or GED

Job description

A leading customer service provider in Canada is seeking motivated individuals for a customer service role. You will provide exceptional experiences to bank customers, solve problems, and enhance card value. Ideal candidates will have at least 1 year of customer service experience and strong interpersonal skills. The role offers a flexible work-from-home environment and a comprehensive benefits package.