Remote B2B Client Services Coordinator

BCE; Montreal; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading telecommunications company in Montreal is seeking a B2B Customer Service Representative to manage client relationships and enhance their experience. You'll collaborate with corporate clients, resolve issues, and effectively manage multiple priorities. This full-time role offers flexibility with remote work options and a comprehensive benefits package, including a competitive salary and exclusive service discounts.

Benefits

Comprehensive medical, dental, and vision benefits

35% discount on services

Flexible work hours

Qualifications

• 1-3 years experience in B2B customer service.
• Strong customer issue resolution skills.
• Ability to collaborate with cross-functional teams.
• Excellent verbal and communication skills.
• Advanced time management skills required.

Responsibilities

• Manage service delivery for corporate clients.
• Collaborate on self-serve tool adoption.
• Protect churn and enhance client experience.
• Handle escalations with urgency.

Skills

Time Management

Customer Service

Microsoft Office

Public Relations

Sales Support

Tools

PowerPoint

Excel

Microsoft Outlook

Microsoft Word

Job description

A leading telecommunications company in Montreal is seeking a B2B Customer Service Representative to manage client relationships and enhance their experience. You'll collaborate with corporate clients, resolve issues, and effectively manage multiple priorities. This full-time role offers flexibility with remote work options and a comprehensive benefits package, including a competitive salary and exclusive service discounts.