Remote B2B Account Service Coordinator (French/English)

Bell Canada; Montreal; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Montreal is seeking an Account Service Coordinator to enhance client experiences and manage service delivery for corporate clients. This role requires 1-3 years in B2B customer service, a strong ability to diffuse escalations, and fluency in both English and French. The position offers a competitive salary, extensive benefits, and the flexibility of remote work.

Benefits

Competitive salary

Comprehensive benefits package

35% discount on services

Qualifications

• 1-3 years’ experience in B2B customer service.
• Ability to diffuse escalations and retain customers.
• Resourceful in leveraging support partners.
• Positive, organized and motivated individual.

Responsibilities

• Manage service delivery model for corporate clients.
• Collaborate with customers on self-serve tools.
• Protect churn and enhance client experience.
• Resolve escalations with urgency.

Skills

B2B customer service

Problem resolution

Cross-functional collaboration

Verbal and communication skills

Time management

Skilled in PowerPoint

Skilled in Excel

Bilingual (English and French)

Job description

A leading telecommunications company in Montreal is seeking an Account Service Coordinator to enhance client experiences and manage service delivery for corporate clients. This role requires 1-3 years in B2B customer service, a strong ability to diffuse escalations, and fluency in both English and French. The position offers a competitive salary, extensive benefits, and the flexibility of remote work.