Remote Application Support Engineer — HR Integrations

Flexspring; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading HR integration firm is seeking an Application Support Engineer to provide support at the intersection of client care and software development. This role involves troubleshooting integration issues, collaborating closely with clients and internal teams, and ensuring an excellent customer experience. Successful candidates will have experience in object-oriented programming languages and a commitment to high-quality service. The position offers a remote work environment with flexible hours and a comprehensive health benefits package.

Benefits

4 weeks of paid vacation annually

Comprehensive health benefits package

Home office setup support

Team events and opportunities to connect

Qualifications

• 3+ years of proven experience with object-oriented programming.
• Committed to high-quality customer service.
• Solid critical thinking and problem-solving abilities.

Responsibilities

• Troubleshoot production issues and implement effective solutions.
• Communicate with both internal teams and external clients.
• Document steps, findings, and resolutions in Salesforce.

Skills

OOP – Java

OOP – C#

OOP – Python

Customer service commitment

Critical thinking

Attention to detail

Self-motivated

Collaboration

Education

University degree in Computer Science

Equivalent combination of education and relevant experience

Tools

Salesforce Service Cloud

Javascript

REST API

SOAP Web Service

Postman

Job description

A leading HR integration firm is seeking an Application Support Engineer to provide support at the intersection of client care and software development. This role involves troubleshooting integration issues, collaborating closely with clients and internal teams, and ensuring an excellent customer experience. Successful candidates will have experience in object-oriented programming languages and a commitment to high-quality service. The position offers a remote work environment with flexible hours and a comprehensive health benefits package.