Remote AI Self-Service Program Lead

Samsara; Canada; Remote; CAD 122,000 - 144,000; Full time

Job summary

A leading technology firm in Canada is seeking an experienced professional to lead AI self-service platforms. The role requires 8+ years in support operations and allows for remote work throughout Canada. The ideal candidate will have a background in conversational design and a strong analytical mindset. This position offers a salary of up to $143,990 CAD, along with opportunities for career advancement and a collaborative work environment.

Benefits

Opportunity for career advancement

Supportive work environment

Chance to make a real-world impact

Qualifications

• 8+ years of experience in Support Operations, Knowledge Management, or AI/Automation platform management.
• Experience working directly with conversational AI technologies such as chatbots or voice AI.
• Strong analytical and problem‑solving skills with a data‑driven mindset.

Responsibilities

• Lead daily operations of the AI self‑service platforms to ensure reliability, speed, and performance.
• Track and analyze key metrics to drive improvement.
• Optimize AI intelligence and integrations by enhancing conversational design.

Skills

Support Operations

Knowledge Management

AI/Automation platform management

Conversational design

Analytical skills

Problem-solving skills

Education

Bachelor’s degree in Business, Information Systems, or related field

Master’s degree (preferred)

Job description

A leading technology firm in Canada is seeking an experienced professional to lead AI self-service platforms. The role requires 8+ years in support operations and allows for remote work throughout Canada. The ideal candidate will have a background in conversational design and a strong analytical mindset. This position offers a salary of up to $143,990 CAD, along with opportunities for career advancement and a collaborative work environment.