Remote Additive Applications Engineer — 50% Travel

AON3D; Montreal; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading 3D printing company is seeking an Applications Support Engineer to empower users with their advanced 3D printers. The role involves troubleshooting, training customers, and analyzing printer performance. The ideal candidate has over 5 years in a technical service role within the 3D printing industry and excellent communication skills. This position allows for remote work with training required in Montreal for up to one month.

Qualifications

• 5+ years of experience in a technical service or applications engineering role in 3D printing.
• 2+ years of experience in a customer-facing role.
• Excellent communication skills in English.

Responsibilities

• Tackle complex customer challenges and provide hands-on troubleshooting.
• Travel to customer sites to train them in printing.
• Analyze printer performance and provide data-driven insights.

Skills

Troubleshooting

Technical support

Communication skills

Data analysis

Customer engagement

Additive manufacturing

Education

Post-secondary degree in science, engineering, or related field

Tools

CAD software

PrusaSlicer

Job description

A leading 3D printing company is seeking an Applications Support Engineer to empower users with their advanced 3D printers. The role involves troubleshooting, training customers, and analyzing printer performance. The ideal candidate has over 5 years in a technical service role within the 3D printing industry and excellent communication skills. This position allows for remote work with training required in Montreal for up to one month.