Remote Accounts TSR: Billing & Retention

Zensurance; Toronto; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading InsurTech company in Toronto is seeking a Technical Service Representative to assist clients with billing and cancellation needs. You will manage client queries, ensure billing accuracy, and proactively handle payments. The ideal candidate should have at least 1 year of experience in administrative tasks, strong communication skills, and the ability to thrive in a dynamic environment. This role offers a remote-first work setup and a focus on employee well-being.

Benefits

Flexible health and dental plans

Education assistance reimbursement

Home office allowance

Parental leave top-up

Qualifications

• 1+ year of experience with administrative tasks or data entry.
• Strong phone communication skills with clients.
• Ability to handle a fast-paced environment.

Responsibilities

• Assist brokers with billing and cancellation needs.
• Manage multiple clients and answer queries.
• Proactively collect payments from clients.

Skills

Attention to detail

Client service orientation

Strong communication skills

Organizational skills

Time management

Tools

Zoom

Google Workplace

Slack

Job description

A leading InsurTech company in Toronto is seeking a Technical Service Representative to assist clients with billing and cancellation needs. You will manage client queries, ensure billing accuracy, and proactively handle payments. The ideal candidate should have at least 1 year of experience in administrative tasks, strong communication skills, and the ability to thrive in a dynamic environment. This role offers a remote-first work setup and a focus on employee well-being.