RELIEF RECEPTIONIST

YWCA; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community service organization in Toronto seeks a Relief Receptionist to handle reception and administrative tasks. The successful candidate will have strong customer service skills and experience in multitasking. The role requires a high school diploma and proficiency in Microsoft Office. An inclusive work environment is emphasized, encouraging applications from diverse backgrounds.

Qualifications

• Completion of high school, including technical or commercial training.
• 1-3 years of related work experience.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Answer inquiries via telephone, email, and in-person.
• Greet visitors and direct them accordingly.
• Maintain a welcoming reception area.

Skills

Customer service skills

Communication skills

Organizational skills

Interpersonal skills

Knowledge of Microsoft Word and Excel

Education

High school diploma with relevant training

Job description

Relief Receptionist (3 Positions Available)

Toronto, ON, Canada

Temporary

Administration

Entry Level

Employment Type: Relief

Work Hours: Varied, as needed

Salary: $25.10 per hour (L2)

Location: 87 Elm Street, Toronto, Ontario, M5G 0A8

Application Deadline: Tuesday, October 14, 2025

JOIN OUR TEAM

The Relief Receptionist is responsible for completing reception and administrative duties necessary to ensure the smooth operation of Elm Centre Administrative Office.

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

ABOUT YWCA TORONTO

YWCA Toronto is dedicated to improving the lives of women, girls, and gender diverse individuals. Our programs promote equality, economic security and lives free from violence. We help women, girls, and gender diverse individuals flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.

KEY RESPONSIBILITIES

• Answers telephone, email and in-person inquiries regarding YWCA Toronto; directs calls to the appropriate staff or program.
• Greets all visitors and re-directs them accordingly.
• Presents a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Ensures that the appearance of the reception area is welcoming.
• Receives and distributes all incoming supplies and other deliveries for the Elm Centre Administrative Office.
• Any other duties/special projects as assigned by the Office Co-ordinator or Manager of Administration.

QUALIFICATIONS

• Completion of high school, including technical or commercial training in relevant fields directly related to the job (Cases for Equivalency will be considered).
• 1-3 years directly related work experience.
• Must have working knowledge of Microsoft Word and Excel.
• Strong written and verbal skills to communicate with all levels of the organization/general public.
• Exceptional customer services and interpersonal skills ability to exercise good judgment in handling customer inquiries.
• Excellent organizational skills and administrative abilities.
• Ability to deliver culturally sensitive service in a multicultural environment.
• Ability to maintain a positive approach and a professional manner at all times.
• Knowledge of a second language an asset.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit.

Posting Date: October 2, 2025

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent‑Sensitive Workplace.