Relationship Manager, Canada West

Flywire; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A global payments technology firm in Vancouver is seeking an experienced Relationship Manager to enhance client satisfaction and retention. You will own client relationships, manage account plans, and resolve escalations while driving growth. The ideal candidate has 3-5 years of experience in relationship management and excels in communication and problem-solving skills. This role offers competitive compensation, opportunities for global collaboration, and wellness programs.

Benefits

Competitive compensation, including Restricted Stock Units

Employee Stock Purchase Plan (ESPP)

Global Induction Program

Wellbeing Programs

Competitive time off including volunteer days

Qualifications

• 3–5 years of experience in relationship management, account management, or consultative sales.
• Proven success in managing contract renewals and negotiations.
• Strong commercial drive and ability to identify client business challenges.

Responsibilities

• Serve as the primary relationship owner for assigned client portfolio.
• Develop & execute strategic account plans.
• Manage contract renewals and lead negotiations.

Skills

Relationship management

Account management

Client communication

Problem-solving

Project management

Data-driven analysis

Education

Bachelor’s Degree in Business, Communications, Marketing, or related field

Tools

Salesforce

Job description

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity

We are looking for an experienced Relationship Manager to join our Canada team who is not only dedicated to client success but is driven by curiosity and an eagerness to learn.

As a trusted partner, the Relationship Manager, Canada West will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional client satisfaction, retention & loyalty. This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth. We are looking for someone with curiosity and an eagerness to learn - always looking for the next challenge.

Key Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices.
• Maintain regular communication to ensure client satisfaction, discuss updates, address concerns, and manage expectations.
• Develop & execute strategic account plans that document client objectives, goals, and maximize growth opportunities.
• Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams.
• Oversee any project implementations and rollouts, ensuring a smooth client and payer experience.
• Promptly and professionally address and resolve customer escalations, issues, or conflicts to maintain a positive business relationship.
• Adopt a data-driven approach, working alongside Client Analysts, to spot potential risks and strategize on best practices to mitigate those risks.
• Deliver high-quality presentations and communications to client stakeholders, including senior executives.
• Research and monitor market trends and competitor activities to proactively identify threats and opportunities that may impact our existing business.
• Monitor and report on client performance, service delivery, and progress toward goals to Canada leadership.

Qualifications

• 3–5 years of experience in relationship management, account management, or consultative sales.
• Bachelor’s Degree in Business, Communications, Marketing, or a related field.
• Strong commercial drive and ability to identify, diagnose, and solve client business challenges.
• Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives.
• Proven success in managing contract renewals and negotiations.
• Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.
• Problem-solving and project management skills with a proactive, data-driven approach.
• Experience in higher education and/or fintech preferred.
• Salesforce or other CRM experience a plus.
• Willingness to travel ~35%.

Additional Information

What We Offer

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer.

#LI-Remote