Relationship Management Specialist (12 month Fixed Term Contract)

JPMorganChase; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A multinational financial services firm in Toronto is seeking a candidate for a part-time position focused on managing client accounts. The ideal candidate will have 2-3 years of client-facing experience and a background in business administration. Responsibilities include collaborating with Relationship Managers, addressing client inquiries, and managing projects. Strong communication and problem-solving skills are essential.

Qualifications

• 2-3 years of work experience in a client-facing position.
• Degree can be substituted with relevant work experience.

Responsibilities

• Collaborates with Relationship Managers for client accounts.
• Provides proactive and responsive support to strengthen client relationships.
• Addresses inquiries and ensures efficient responses.
• Remains current on product launches and company updates.
• Plans and manages client projects.

Skills

Knowledge of merchant industry

Problem-solving skills

Expertise with CPS/CRM systems

Time-management skills

Verbal and written communication

Education

Bachelor's degree in business administration or related fields

Job description

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborates with assigned Relationship Managers to provide comprehensive service for select client accounts (Relationships) that require special attention.
• Delivers both proactive and responsive support to strengthen and expand assigned Relationships leveraging effective client correspondence and strong communication skills (written and verbal) and adept problem‑solving abilities.
• Addresses inquiries and issues from principal relationship contacts promptly and accurately ensuring Relationship Management Specialists respond with the highest level of efficiency and precision.
• Applies industry expertise and knowledge of internal systems to resolve challenges in a manner that best serves both the Organization and the Customer.
• Remains current on product launches and company updates consistently demonstrating subject matter expertise in Payments.
• Maintains ongoing communication with the assigned Relationship Manager regarding account activities including account maintenance, additional locations or equipment billing adjustments, duplicate processing and other research needs.
• Understands and adheres to established customer and inter‑departmental SLAs ensuring all timelines are met.
• Takes on additional duties and special projects as assigned offering abundant opportunities for professional growth and development.
• Plans and manages client projects, contracts and requests for equipment and supplies.

Reviews client contact documents to ensure accuracy prior to executing contracts for renewals.

MINIMUM QUALIFICATIONS

• 2-3 years of work experience in a client‑facing position.
• Bachelor's degree in business administration, accounting, marketing or other related fields; lieu of degree may be demonstrated by relevant work experience.

SKILLS OR SPECIAL ABILITIES

• Knowledge of and strong interest in the merchant industry and related procedures (payments, POS systems, merchant acquiring, B2B software, etc.).
• Ability to use data to problem‑solve creatively.
• Expertise with all internal CPS/CRM systems and technology.
• Efficient and independent worker with good time‑management skills.
• Finds value and satisfaction in providing services that satisfy clients.
• Ability to effectively communicate both verbally and in written form with both internal and external merchant contacts.

REQUIRED EXPERIENCE

IC

KEY SKILLS

General Insurance, Corporate Sales, Cost Estimation, Benefits & Compensation, Heavy Equipment, AC Maintenance

Employment Type: Part‑Time

Experience: years

Vacancy: 1