Relationship-Driven Banking Client Specialist

CIBC; Eastern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution in Kingston is seeking a Client Service Representative for its Personal and Business Banking Team. The role requires engaging clients effectively, offering assistance with day-to-day banking needs, and adapting to varying hours, including evenings and weekends. Applicants should be motivated, client-oriented, and eager to foster relationships. This full-time position offers a competitive salary, benefits, and the opportunity for professional growth within a supportive environment.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Qualifications

• Strong client engagement skills and the ability to prioritize client needs.
• Excellent problem-solving abilities, taking ownership of client issues.
• Passion for technology and introducing clients to digital banking solutions.

Responsibilities

• Engage with clients to help manage their accounts and products effectively.
• Connect clients to appropriate CIBC team members to meet their goals.
• Leverage technology to improve client banking experiences.

Skills

Client Relations

Customer Service

Digital Literacy

Empathy

Financial Processing

Online Banking

Organizational Efficiency

Teamwork

Job description

A leading financial institution in Kingston is seeking a Client Service Representative for its Personal and Business Banking Team. The role requires engaging clients effectively, offering assistance with day-to-day banking needs, and adapting to varying hours, including evenings and weekends. Applicants should be motivated, client-oriented, and eager to foster relationships. This full-time position offers a competitive salary, benefits, and the opportunity for professional growth within a supportive environment.