Relational Security Officer

Fraser Health; Surrey; On-site; CAD 35,000 - 50,000; Full time

Job summary

Fraser Health in Surrey, BC, is seeking a Relational Security Officer to maintain a safe and respectful healthcare environment. You will patrol facilities, respond to emergencies, and coordinate with clinical teams to protect patients, staff and visitors.

The role emphasizes communication, non-violent intervention, and collaboration with security and health teams. A BC Security Guard licence and advanced security training are required, with a valid BC Class 5 licence.

Qualifications

• Licensed BC Security Guard with valid training and certification.
• One year of related security experience or equivalent.
• Ability to follow security procedures and respond to incidents.

Responsibilities

• Patrols buildings and grounds using security systems and procedures.
• Responds to emergencies and coordinates with medical staff as needed.
• Investigates disturbances and documents incidents on log sheets.
• Provides security escort for staff and patients as required.
• Maintains daily event logs and supports safety reporting.

Skills

Communication

Written communication

Interpersonal skills

Physical fitness

Security procedures

Education

BC Security Guard Licence

Advanced Security Training Certification

1 year related experience or equivalent

Tools

Access control systems

CCTV operation

Job description

Salary

The salary range for this position is CAD $31.19 - $31.19 / hour

Job Summary

We are hiring a Relief Full Time Relational Security Officers to join our team in Surrey, B.C.

As a Relational Security Officer, you’ll do more than maintain safety, you’ll help create a calm, respectful health care environment where patients, staff, and visitors feel protected and supported. Working alongside clinical teams, you’ll use communication, awareness, and non-violent interventions to prevent risk, respond to emergencies, and build trust every day. If you’re looking for a meaningful career where your presence truly makes a difference, this is the role for you.

A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Important to know

Before we can finalize any offer of employment, you must:

• Confirm you are legally entitled to work in Canada

Detailed Overview

Reporting to the Coordinator, Relational Security, IPS Operations, the Relational Security Officer maintains and enforces security of persons and property in accordance with established policies and procedures.

Responsibilities

1. Patrols buildings and grounds by foot and by mobile unit, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
2. Responds to emergencies such as the Health Organization Disaster Plans, emergency Codes, and physically aggressive patients/persons; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
3. Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.
4. Provides security for Health Organization patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
5. Participates in photo identification and security system programs through methods such as taking staff photos, card access information and entering database information.
6. Utilizes and operates various security systems such as; access control, CCTV, panic/duress, photo identification and other security system programs.
7. Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
8. Liaises with fire, police and other related community officials regarding fire and security protocol, response, incidents and investigations per department guidelines.
9. Provides First Aid services to injured persons, completes required documentation and maintains supplies.
10. Maintains a daily log of events and prepares detailed reports.
11. Performs other related duties as assigned.

Qualifications

Education, Training & Experience

Current BC Security Guard License, Certification of Training Completion in Advanced Security Training. One year's recent related experience, or an equivalent combination of education, training and experience. Current, valid B.C. Class 5 vehicle licence and access to a vehicle for business-related purposes.

Skills & Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• Ability to organize work.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.