Reimbursement Specialist (Customer Service Specialist)

CB Canada; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare solutions provider in Canada is seeking a Reimbursement Specialist to coordinate prescription drug coverage for patients, working closely with insurance companies and healthcare professionals. The ideal candidate should have post-secondary education, strong communication skills, and experience in customer service within the healthcare or pharmaceutical industry. Remote-first culture with competitive benefits and growth opportunities.

Benefits

Remote-First culture

Competitive Total Rewards Package

RRSP matching

Employee Share Purchase Plan

Flexible benefits program

Tuition Reimbursement

Qualifications

• Minimum of 2 years experience in customer service, in an office setting.
• Experience in the healthcare, pharmaceutical or insurance industry is an asset.

Responsibilities

• Coordinate and manage prescription drug coverage for patients.
• Work with insurance companies to maximize reimbursement solutions.
• Handle paperwork for funding programs and pharmacy processes.

Skills

Customer service

Attention to detail

Communication skills

Interpersonal skills

Microsoft applications

Education

Post-secondary education or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

Responsibilities

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
• Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions;
• Coordinate documents, submissions and all related paperwork to insurance companies, public / federal funding programs;
• Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage;
• Coordinate pharmacy processes required once funding has been obtained; and
• Acquire in depth knowledge of public / private and federal funding mechanisms.
• Responsible to report all Adverse Events to the assigned units / departments.
• The Reimbursement Specialist will also be assigned other duties and tasks as required from time to time.

Qualifications

• Post-secondary education or equivalent in a related discipline;
• Minimum of 2 years experience in customer service, in an office setting;
• Strong proficiency in Microsoft applications (Outlook, Word, Excel);
• Professional / courteous / efficient telephone manner;
• Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;
• Candidate must have strong communication and interpersonal skills;
• Ability to work independently and in a team environment;
• Attention to detail;
• Experience in the healthcare, pharmaceutical or insurance industry is an asset.

Skills & Knowledge

• Advanced knowledge of pharmaceutical distribution industry;
• Working knowledge of automated warehouse operating system;
• Strong business and financial acumen;
• Strong analytical and mathematical skills;
• Ability to communicate effectively both orally and in writing;
• Effective interpersonal and leadership skills;
• Effective organizational skills; attention to detail;
• Ability to consistently meet deadlines;
• Excellent problem‑solving skills; ability to resolve issues effectively and efficiently;
• Excellent presentation skills;
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.

Benefits

• Remote‑First culture – flexible opportunities to work from home!
• Competitive Total Rewards Package: Base salary + bonus programs;
• RRSP matching;
• Employee Share Purchase Plan;
• Flexible benefits program (in effect on day one), including Healthcare Spending Account, Wellness Account to focus on nutrition, fitness, health and well‑being, Parental Leave Top‑Up, 24/7 Employee Assistance Program and Virtual Healthcare;
• Tuition Reimbursement + Employee Referral Programs;
• Growth opportunities for career advancement: Learning Programs, Leadership Training and Mentorship Programs to further your professional development; Ability to make an impact in creating healthier futures.

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID‑19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID‑19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption / accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.