Registration Services Coordinator

Southern Health-Santé Sud; Winkler; On-site; CAD 42,000 - 54,000; Full time

Job summary

Southern Health-Santé Sud is seeking a Registration Services Coordinator to oversee client registration and regional initiatives at Boundary Trails Health Centre. You will ensure service excellence and data integrity while supporting certification requirements.

Ideal candidates have supervisory experience in health care, 3+ years in client registration, and proficiency with ADT systems and MS Office. A Medical Office Assistant program is expected, with a health information management diploma

Qualifications

• Two years supervisory experience in a health care setting.
• Three years in client registration services.
• Proficiency with ADT applications and Microsoft Office.

Responsibilities

• Coordinate client registration services and monitor efficiency.
• Maintain high standards of client service and data integrity.
• Manage continuing professional education (CPE) credits for certification.
• Lead, mentor and support departmental staff and adapt to change.

Skills

ADT systems

Microsoft Office

Privacy laws

Labor laws

Mentoring

Problem solving

Communication

Attention to detail

Organizational skills

Teamwork

Bilingual (English/French)

Confidentiality

Driver’s license

Education

Medical Office Assistant Program

Health Information Management diploma (asset)

Tools

ADT applications

Job description

Salary: To be determined.

Employer: Southern Health-Santé Sud

Site: Boundary Trails Health Centre

Union: Non Union

Department/Unit: Health Information Services

Work Location: Boundary Trails Health Centre

City: Winkler

Hiring Status: Temporary

FTE: 1.0

Employment arrangement: In Person

Daily hours worked: 7.75

Anticipated shift: Days

Annual base hours: 2015

Anticipated Start Date - End Date: 10/23/2026 - 10/23/2027

Reason for Term: Other Leave

Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.

Partnering with our communities, we provide safe, accessible and sustainable people-centered health care. We are proud to work in collaboration with all our partners within and throughout our diverse region: seven First Nations Communities, Francophone, Métis, Mennonite and Hutterite communities as well as a growing number of immigrants from all over the world.

Be part of the Southern Health-Santé Sud team, who is rooted in what matters most. Joina region that offers a lifestyle like no other - a safe, peaceful, beautiful, fulfilling life for you and your family.

Position Overview

Under the direction of the Manager - Health Information Services, the Registration Services Coordinator coordinates activities in client registration services, monitors efficiencies and provides support and participates in regional initiatives. The incumbent is responsible for maintaining high standards of client services and regional data integrity.

The Registration Services Coordinator is responsible for continuing professional education (CPE) credits to meet national certification requirements.

The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud.

Experience

• Two (2) years’ previous experience in a supervisory position, preferably in a health care setting.
• Three (3) years’ previous experience in client registration services.

Education (Degree/Diploma/Certificate)

• Completion of a recognized Medical Office Assistant Program.
• Diploma in Health Information Management an asset.
• Other suitable combinations of education and experience may be considered.

Certification/Licensure/Registration

• Health Information Certified Associate (HICA) preferred.

Qualifications And Skills

• Knowledge and experience with computerized Admission, Discharge, Transfer (ADT) applications.
• Proficiency in Microsoft Office Applications, Outlook/Email.
• Knowledge of provincial legislation including but not limited to privacy.
• Knowledge of labor laws and Collective Agreements.
• Demonstrated ability to lead, mentor and support departmental staff.
• Demonstrated ability to problem-solve in complex situations and effectively manage rapidly changing situations.
• Demonstrated effective collaboration, negotiation, and conflict resolution skills.
• Demonstrated approachable and welcoming demeanor.
• Demonstrated ability to provide a high level of attention to detail and accuracy.
• Demonstrated ability to work in a fast paced and changing environment.
• Demonstrated written and oral communication skills.
• Demonstrated organizational, decision making and problem-solving skills.
• Demonstrated ability to display independent judgment.
• Demonstrated ability to respect and promote a culturally diverse population.
• Demonstrated ability to prioritize in a changing environment.
• Demonstrated ability to build and maintain professional working relationships.
• Demonstrated ability to work in a team as well as independent.
• Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required.
• Proficiency of both official languages is essential for target and designated bilingual positions.
• Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums.
• Good work and attendance record.
• Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.

Physical Requirements

• Demonstrated ability to meet the physical and mental demands of the job.
• May receive calls after hours.
• No hazardous or significantly unpleasant conditions.
• May work occasionally evenings and weekends as necessary.
• Will be required to travel to other regional facilities as the position duties may require.

This term position may end earlier as outlined in your collective agreement.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

Southern Health-Santé Sud, in partnership with the Indigenous community, is committed to increasing the representation of Indigenous people within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

Completes and maintains Satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.

Please include three work-related references with your job application from persons who are not related to you but have direct knowledge of your current and past work performance.

Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud's FLS Policy, we are committed to offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual qualification, candidates meeting all other qualifications may be considered for this position.

Please be advised that job competitions for union represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file may be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.