Registration Clerk (Patient Access Services)

Michael Garron Hospital; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Michael Garron Hospital is seeking a Registration Clerk to accurately schedule and register patients in the hospital ADT and Scheduling System. The role emphasizes efficient patient flow and precise data entry.

The ideal candidate has strong customer service skills, can multitask, and is comfortable using MS Office tools. Prior hospital registration experience is preferred, with attention to detail and a responsive, empathetic approach to patients.

Qualifications

• 2 years recent relevant registration, admitting and appointment scheduling experience required.
• Knowledge of hospital ADT systems preferred.
• Strong customer service skills and experience required.
• Demonstrated ability to type a minimum of 35-45 wpm.
• Experience collecting and processing payments preferred.
• Demonstrated ability to multi-task and problem-solve.
• Demonstrated ability to communicate effectively with patients and staff.
• Flexibility to adapt to a dynamic work environment.

Responsibilities

• Register and schedule patients in the hospital ADT and Scheduling System.
• Maintain accurate patient registration records and appointments.
• Process patient payments and issue receipts as needed.
• Respond to inquiries from patients and staff with empathy and professionalism.
• Coordinate with care teams to minimize delays and improve throughput.

Skills

Customer service

Multi-tasking

Attention to detail

Communication

Organizational skills

Education

Grade 12 or equivalent

Medical Office Administration/Patient Registration courses preferred

Tools

MS Office

Outlook

Windows

Excel

Word

Job description

Overview

The Registration Clerk is responsible for the accurate and efficient scheduling and registration of all patients in the hospital ADT and Scheduling System.

Overview

The Registration Clerk is responsible for the accurate and efficient scheduling and registration of all patients in the hospital ADT and Scheduling System.

Education

• Grade 12 or equivalent.
• Completion of Medical Office Administration or Patient Registration courses preferred.

Qualifications

• 2 years recent relevant registration, admitting and appointment scheduling experience required.
• Previous clerical experience in a hospital/medical environment preferred.
• Knowledge of hospital Admission, Discharge and Transfer (ADT) Systems preferred.
• Knowledge of patient scheduling systems preferred.
• Strong customer service skills and experience required.
• Demonstrated ability to multi-task and problem-solve.
• Demonstrated ability to accurately type a minimum of 35-45 wpm.
• Knowledge of medical terminology an asset.
• Flexibility to adapt to a dynamic work environment.
• Demonstrated proficiency in MS Office; Windows, Word, Excel and Outlook email.
• Call-Center or similar telephone customer service experience preferred.
• Evidence of ongoing education such as post-secondary courses, seminars, workshops, etc.
• Strong communication, interpersonal, and organizational skills.
• Demonstrated ability for attention to detail while providing high standards of accuracy and efficiency.
• Experience collecting and processing payments are preferred.
• Demonstrated ability to manage stressful situations with empathy.
• Good work and attendance record required.
• All employees of Michael Garron Hospital (MGH), a division of TorontoEast Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

Employment Equity & Accessibility Statement

Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team.

Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs.

This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate.

MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.