Registered Nurse - Virtual Care

Talantir; Newfoundland and Labrador; Hybrid; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Retirement saving options

Paid leave program

Job summary

Fonemed, operating in Canada, seeks Virtual Care Registered Nurses to perform telephone triage and telehealth nursing across 811 HealthLine and crisis lines.

The role requires strong clinical judgment, experience in triage and mental health support, and reliable home office setup with a private room and high-speed internet.

Qualifications

• Graduation from a recognized School of Nursing.
• Minimum 2 years triage/clinical experience.
• Active CRNNL licensure or willing to obtain.
• Experience in mental health/addictions care is a strong asset.
• Private home work setup with reliable internet.

Responsibilities

• Provide telephone triage and advice to callers to assist timely medical decisions.
• Provide mental health support including suicide, addictions and crisis intervention.
• Exercise clinical judgement with protocols to determine appropriate disposition.
• Complete confidential medical records per documentation standards.
• Provide clear information and direction during patient encounters.

Skills

RN License

Clinical triage

Mental health

Crisis intervention

CRNNL licensure

Tech savvy

Education

Nursing degree

Tools

Windows OS

Electronic records

Telephone systems

Job description

Virtual Care Registered Nurse

Work from home as a Registered Nurse

We are looking for experienced and dependable Registered Nurses who are dedicated to providing quality nursing care and mental health, addictions and crisis intervention to callers. If you are a Registered Nurse who is looking for a challenge and a company who values you.

Position Overview

This position will service Fonemed's Canadian operations via Newfoundland and Labrador's 811 HealthLine and Mental Health Crisis Line. Our Nurses triage patients via telephone using world renowned Schmitt-Thompson protocols and provide nursing care advice virtually to patients. Calls received can vary greatly in subject matter and complexity. Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data.

Our operation runs 24/7/365, therefore you will work within a shift work schedule that will include days, evenings, overnights, split shifts, and holidays and will include a weekend rotation of every second weekend. Our minimum point position is 0.6 FTE (48 hours over a 2-week period), and we have availability for point positions as high as 1.0 FTE (80 hours over a 2-week period). There are no casual opportunities available at this time. There are no casual opportunities available and we are not able to work around other schedules at this time.

Responsibilities

• Provide telephone triage and advice to callers to assist them in making timely medical decisions
• Provide mental health support to callers that could include suicide, addictions and crisis intervention
• Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients
• Promptly complete confidential medical records as per company documentation standards
• Provide clear and concise information and direction during patient encounters

Qualifications

• Graduation from a recognized School of Nursing
• Minimum of 2 years of recent triage and/or clinical experience in areas such as ER, mental health/psychiatry, behavioral health, ICU, acute care, etc.
• Experience providing mental health, addictions and crisis intervention care to patients would be considered a strong asset
• Active licensure with the CRNNL or willingness to obtain licensure through CRNNL
• Familiarity with windows-based computer systems
• Comfortable using technology, including telephone systems, software programs, and computer programs
• Shift work including days, evenings, nights, and weekends required
• You must have a private room with a closed door in which you will work
• Your own computer system, headset, and high-speed internet connection

Why Work With Us

With over 25 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program.

Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at www.fonemed.com.