Registered Nurse / Triage Nurse - Patient Referrals

Alberta Health Services; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A Canadian healthcare organization in Calgary seeks a Registered Nurse to provide leadership and oversight in the central referrals office. Responsibilities include triaging patient referrals and ensuring appropriate assignment to physicians. Candidates must have a strong background in acute care and proficiency in EPIC. The position offers a competitive salary and is located onsite at the South Health Campus.

Qualifications

• Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA).
• Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP) certification.
• Minimum 5 years of recent acute care experience.

Responsibilities

• Provide leadership & oversight to the referrals office.
• Act as a liaison between various departments to facilitate the referral process.
• Conduct monthly audit reviews and provide waitlist statistics.

Skills

Interpersonal skills

Decision-making skills

Critical thinking

Time management

Organizational skills

Education

Completion of an accredited nursing education program

Bachelors of Nursing Degree

Tools

EPIC

Microsoft Office

Job description

Your Opportunity

The Central Access and Triage (CAT) Registered Nurse (RN) is responsible for providing leadership & oversight to the referrals office central referrals office. The RN reviews incoming patient referrals, assess urgency and appropriateness, assists with triaging patients to specific physicians based on patient need. The RN acts as a liaison between the central access office, department of Orthopedic Surgery and Primary Care Physicians and referral agents to facilitate the referral process. The Triage Nurse assist with triaging & processing incoming/outgoing referrals for 16 Surgeons in 4 clinics (Hand, Cast, Hip & Knee, General Orthopedic), monitors both appointment work queues and surgeons wait‑times to ensure wait times to referrals are assigned to appropriately. The RN will conduct monthly audit reviews and provide monthly waitlist statistics to both Physician leads of Hand and Unit manager. This self-directed position functions as an integral part of a multidisciplinary team, collaborating with the Surgeons, RN case managers and medical office assistants (MOA’s) in delivery of care. In consultation with the nurse clinician and nurse educator the triage RN will review clinics policies and procedures, updating and archiving as appropriate. The RN will also monitor clinic in basket pool for messages, online RightFax for incoming documents/referral not received by the clinic to ensure items are actioned in the fax folder. The Triage RN is required to be onsite fulltime and fulfill the Nurse Clinician role whenever the clinician is absent.

Description

As a Registered Nurse (RN), you will provide a wide variety of nursing services to patients, families, communities and populations, while taking necessary steps to ensure their safety and well‑being. In your role, you will utilize nursing processes, through critical thinking, problem solving and decision making, as well as teach, counsel and advocate on behalf of patients and their families. You will play a leadership role in supporting an integrated and holistic approach to patient care, health promotion and maintenance. You will provide safe, quality patient and family centered care while reflecting the shared vision and values of AHS. PLEASE NOTE: Provisional Permit holders will be paid $39.58 - $54.16 per hour. Upon obtaining a full licence, the rate of pay will be adjusted to the applicable Registered Nurse rate in accordance with UNA Article 25.02(b)(i) or (ii) as applicable.

Position Details

• Classification: Registered Nurse
• Union: United Nurses of Alberta
• Unit and Program: Bone and Joint Clinic, Central Access Team
• Primary Location: South Health Campus
• Location Details: As Per Location
• Multi‑Site: At (UNA only)
• FTE: 1.00
• Posting End Date: 17‑NOV‑2025
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 01‑DEC‑2025
• Temporary End Date: 06‑JAN‑2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 19
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $43.26
• Maximum Salary: $59.21
• Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of an accredited nursing education program.
• Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA).
• Current Basic Cardiac Life Support - Health Care Provider (BCLS‑HCP) certification.
• If you have not practiced as a Registered Nurse within the past five (5) years, completion of the following free courses is required prior to employment: CRNA Medication Management (Chapters 1‑4): https://connect.nurses.ab.ca/home/learning-and-development/learning-modules
• NextGenU Health Assessment Resources Certification: https://courses.nextgenu.org/course/view.php?id=271.

Additional Required Qualifications

• Current Registration in good standing with CRNA.
• Minimum 5 years of recent acute care experience.
• Minimum 3 years of recent acute care orthopedic nursing experience.
• Minimum 1 year experience using EPIC in Ambulatory clinical setting.
• Minimum 1 year experience with Ambulatory Referrals Management, including strong understanding of Referral Entry & Waitlist.
• Minimum 1 year experience with Managing Referral Work queues 1 to 5 in Connect Care (1‑Action Needed, 2‑Awaiting Triage, 3‑Ready for Scheduling, 4‑Pending notification, 5 ‑Outgoing Referrals).
• Demonstrated strong interpersonal and decision‑making skills.
• Demonstrated critical thinking & assessment skills and ability to problem solve.
• Excellent time management, organizational skills and manage multiple priorities.

Preferred Qualifications

• Bachelors of Nursing Degree.
• Knowledge of Orthopedic diseases, disorders, procedures and treatment protocols.
• Previous case manager / nurse clinician experience.
• Telephone assessment and triage experience.
• Experience with generating and presenting data.
• Current experience with hip and knee care path preferred.
• Understanding of the Alberta Referral Directory.
• Proficiency using Microsoft Office (Excel, Word, Outlook, SharePoint, PowerPoint).