Registered Nurse, Teletriage – Health Link

Alberta Health Services; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Edmonton seeks an experienced Registered Nurse to provide telephone triage services, offering health advice to callers across Alberta. The ideal candidate will have strong critical thinking and communication skills, with a minimum of 3-5 years clinical nursing experience. This role provides an opportunity to deliver high-quality care in a supportive team environment while promoting patient well-being.

Benefits

Comprehensive benefits package including health, dental, and lifestyle benefits

Qualifications

• Completion of an accredited nursing education program.
• Active registration with the College of Registered Nurses of Alberta.
• Current Basic Cardiac Life Support certification.
• 3-5 years recent nursing experience in a clinical setting.
• Ability to manage stress in a high call volume environment.

Responsibilities

• Provide telephone triage services and health advice.
• Evaluate and counsel patients on health concerns.
• Collaborate with a provincial health team.
• Deliver patient-focused health information accurately.

Skills

Critical thinking

Problem solving

Active listening

Clinical expertise

Communication

Education

Completion of an accredited nursing education program

Active or eligible for registration with CRNA

Baccalaureate Degree in Nursing (preferred)

Job description

Overview

Your Opportunity: The Health Link Team has an opportunity for an energetic, passionate, and experienced Registered Nurse looking for a change in how care is delivered where you will be utilizing your robust communication skills, extensive nursing knowledge and diverse work background. An essential part of this provincial health team, you will be responsible for providing telephone triage services, offering health advice and information to callers across Alberta. Health Link’s mission is to deliver care and reliable advice, connecting individuals to the appropriate care, provided by the right health care professional at the right location. Utilizing the clinical software, diverse databases and clinical protocols, you will evaluate, triage and counsel patients dealing with diverse and often intricate concerns. Leveraging your exceptional patient focus, clinical nursing expertise and assessment skills, you will deliver high-quality and precise health advice and information within a contact care setting. As the successful candidate, you will be applying your active listening, adept problem solving, and the ability to ask relevant questions to assist the caller. Your analytical and critical thinking abilities will be crucial in determining the best care for Albertans. You will thrive in an engaging environment helping a diverse range of patients in a respectful and sensitive manner. We offer a comprehensive benefits package designed to enhance the health and well-being of our employees and their family’s encompassing health, dental, vision, disability, and lifestyle considerations among many more other benefits. This position is part of Primary Care Alberta. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

Description:

As a Registered Nurse (RN), you will provide a wide variety of nursing services to patients, families, communities and populations, while taking necessary steps to ensure their safety and well-being. In your role, you will utilize nursing processes, through critical thinking, problem solving and decision making, as well as teach, counsel and advocate on behalf of patients and their families. You will play a leadership role in supporting an integrated and holistic approach to patient care, health promotion and maintenance. You will provide safe, quality patient and family centered care while reflecting the shared vision and values of AHS. PLEASE NOTE: Provisional Permit Holders shall be paid $39.58 /hour - $54.16/hour. Upon being entered into the register of Registered Nurses, the rate of pay shall be adjusted to the rate of pay applicable to a Registered Nurse in accordance with AHS/UNA Article 25.02(b)(i) or (ii) as applicable.

Responsibilities

• Provide telephone triage services, health advice and information to callers across Alberta using clinical software, diverse databases and clinical protocols.
• Evaluate, triage and counsel patients dealing with diverse and often intricate concerns.
• Apply active listening, problem solving, and relevant questioning to assist callers and determine appropriate care.
• Deliver high-quality, patient-focused and clinically accurate health information within a contact care setting.
• Collaborate within a provincial health team and adhere to the values and vision of AHS.

Qualifications

Required Qualifications: Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP). If you have not practiced as a Registered Nurse within the last five (5) years, completion of the following free courses is required: CRNA Medication Management - Chapters 1 - 4 and the NextGenU Health Assessment Resources Certification.

Additional Required Qualifications: A minimum of three (3-5) years recent experience as a registered nurse in a clinical setting, including experience in various clinical areas requiring independent and advanced assessment skills, strong critical thinking and probing skills. Experience working with diverse client populations and clinical issues including emergency, pediatrics, maternal/child, medical/surgical and critical care. Ability to manage stress in a high call volume contact center and proficiency with computer databases. Minimum typing speed of 35 WPM and intermediate computer skills.

Preferred Qualifications: A Baccalaureate Degree in Nursing is preferred. Experience interacting with clients over the telephone is preferred.