Regional Vice-President, Imperial Service, Ontario Region

CIBC US; Toronto; On-site; CAD 180,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program*

Defined benefit pension plan*

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Job summary

CIBC is seeking a Regional Vice-President for Imperial Service in Ontario, Toronto. The role leads strategic direction, client experience, and profitability within mass affluent markets. You will drive initiatives, oversee risk governance, and champion a culture of continuous improvement and inclusion.

You will guide senior leaders and collaborate across product, infrastructure, and sales teams. The position requires extensive leadership in banking, deep financial acumen, and the ability to

Qualifications

• Extensive leadership experience in Personal and Business Banking with a track record in advice-based sales and client relationships.
• Proven ability to lead large, geographically dispersed teams and develop leaders.
• Strong knowledge of financial services, sales management, and translating strategy into execution.
• Experience guiding transformation with clear communication and stakeholder alignment.
• Demonstrated risk management and regulatory stewardship across large teams.

Responsibilities

• Shape Imperial Service strategy with Region Head and leaders to define vision and operating model.
• Drive performance across high-profile markets with sustainable results and strong client experiences.
• Inspire high-performance leadership through accountability, feedback, and development.
• Lead enterprise-wide initiatives aligning frontline roles, leadership, and coaching practices.
• Elevate client journeys with seamless experiences across Core, Imperial and Private Wealth segments.

Skills

Leadership

Client relationship management

Coaching

Strategic planning

Change management

Financial acumen

Cross-functional collaboration

Communication

Risk awareness

Industry knowledge

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

The Regional Vice-President (VP), Imperial Service, Ontario Region is accountable for leading implementation of initiatives for CIBC’s Imperial Service business, which focuses on our mass affluent clients to drive outstanding results in the areas of net sales growth, revenue and client satisfaction. As a member of Personal and Business Banking, Canada is accountable for determining the strategic direction, providing leadership and business management of the Imperial Service markets within their span of control and within the overall Region. The role is focused on all aspects of Imperial Service including the implementation of forward thinking business and sales strategies, productivity, profitability initiatives and enhancement of the client experience. The Regional VP is jointly responsible with the Regional President for regional business, risk management, profitability, cost and expense management. As an organizational leader, this role champions: CIBC employee experience principles: Always professional… so our team members can excel and be their best professional self. Radically simple… so our team members can focus on what they need to do and make an impact. Genuinely caring… so our team members can feel valued for who they are and what they contribute. CIBC leadership capabilities: Envisions the future…to innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders. Inspires hearts and minds…to build an inclusive culture where we make bold choices, collaborate, and empower others to take chances and do what’s right for our stakeholders. Drives action and impact, together…to align with urgency around what matters, making decisions with speed and always making a real difference.

What You’ll be Doing

• Shape the Imperial Service Strategy. Partner with the Region Head, Imperial Service and senior Imperial Service leaders to define, evolve, and execute the long-term Imperial Service vision, operating model, and differentiated client value proposition.
• Drive Business Performance. Provide strategic oversight of a complex, high-profile markets — delivering sustainable business results, exceptional client experiences, and a strong risk and compliance culture.
• Inspire High-Performance Leadership. Cultivate a culture of accountability, continuous improvement, and inclusive leadership — investing in coaching, candid feedback, and leadership development to build the next generation of talent and connect individual roles to CIBC's enterprise ambitions.
• Lead National Strategic Initiatives. Architect and advance enterprise-wide priorities that evolve frontline roles, leadership capability, and coaching practices, while ensuring disciplined stakeholder engagement and measurable outcomes.
• Elevate the Client Journey. Champion a seamless client experience framework that enables well-executed transitions across the Core, Imperial and Private Wealth continuum — supported by targeted marketing strategies that deepen engagement and accelerate growth.
• Advance frontline productivity and transformation by strengthening advice-based sales leadership and accelerating the adoption of omni-channel, virtual, and AI-enabled capabilities.
• Champion exceptional client and team member experiences by fostering a culture of continuous improvement, inclusion, accountability, and leadership excellence.
• Maximize Competitive Positioning. Leverage the full breadth of CIBC's products, channels, specialists, and brand to deliver a differentiated client offer, while translating market intelligence and emerging industry trends into strategies that keep Imperial Service at the forefront of the financial advice landscape.
• Align Partners and Infrastructure. Collaborate with product, infrastructure, and cross-functional business partners to ensure strategies, initiatives, and compensation frameworks reflect the needs of Imperial Service clients, frontline teams, and CIBC's broader strategic goals.
• Uphold Regulatory Standards. Maintain the highest standards of licensing, accreditation, and operational compliance — including CIRO-MFD and CIRO-ID requirements — while embedding a proactive risk mindset across all levels of the team.

What We’re Looking For

• Extensive leadership experience in Personal and Business Banking, with a strong track record in advice-based sales, client relationship management, and delivering strong business results.
• Exceptional people leadership and coaching capability, with experience leading large, geographically dispersed sales teams and developing high-performing leaders for current and future business needs.
• Deep knowledge of financial services practices, principles, and sales management, with the ability to translate strategy into execution and achieve financial, client, and operational objectives.
• Proven ability to lead through change, maintaining employee engagement, clear communication, and alignment to strategic priorities during periods of transformation.
• Strong business and financial acumen, including experience with strategic planning, business planning, and cost management to support sustainable growth and performance.
• Highly effective relationship builder and influencer, able to work across a complex matrix organization to drive collaboration, alignment, and results without direct authority.
• Outstanding communication skills, with the ability to communicate effectively up, down, and across the organization and turn strategic intent into clear, actionable priorities.
• Strong client and market orientation, with the ability to leverage market insights, evolving client needs, and competitive dynamics to strengthen the client value proposition and business strategy.
• Experience leading strategic initiatives with accountability for execution, stakeholder management, risk management, and delivery of measurable business outcomes.
• Strong understanding of technology platforms, operational processes, data, and AI, with the ability to influence improvements that enhance frontline effectiveness and the client experience.
• Community-minded and externally credible, with the presence and judgment to represent CIBC with clients, partners, regulators, government, and community stakeholders.
• Demonstrated commitment to risk management, regulatory compliance, and stewardship, with the ability to embed strong controls, governance, and disciplined business practices across a large team.

What CIBC Offers

• competitive salary
• incentive pay
• banking benefits
• a benefits program*
• defined benefit pension plan*
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location: Toronto-81 Bay, 12th Floor

Employment Type: Regular

Weekly Hours: 37.5

Skills: Banking

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.