Regional Training Manager

Specsavers; Toronto; On-site; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Vacation time

Bonus program

Benefits

RRSP matching

Eyecare perks

Job summary

Specsavers is seeking a Regional Training Manager to design, develop, and deliver learning programs for retail stores across Ontario West, including GTA and Oakville. The role focuses on elevating customer experiences and operational metrics through comprehensive training solutions.

You will collaborate with Retail Support, HR, and store leadership to ensure effective onboarding, training adoption, and ongoing development of teams, with travel to stores as required.

Qualifications

• Experience in a retail training or learning development role, ideally within the optical or healthcare industry.
• Strong commitment to customer service.
• Facilitation and training skills in virtual and face to face delivery approaches, for individuals, small and large groups.
• Ability to work cross-functionally to achieve success.
• Excellent communication and facilitation skills, with the ability to lead both large group sessions and one-on-one coaching.
• Strong financial/ business data analysis and reporting skills to measure training effectiveness and impact on business performance.
• Mentoring & Coaching skills.
• Apply learning theory within group facilitation in online and face to face environments.
• Exceptional ability to self-manage and proven ability to plan, prioritise and manage a heavy workload in a flexible manner.
• Ability to work in a fast-paced, evolving and growing business.
• Proven adaptability and an early change adopter.
• Ability to build and manage stakeholder relationships.

Responsibilities

• Develop provincial and national store teams and Partners through the delivery of a range of workshops, store visits and online learning activities.
• Deliver and support pre-opening and store set-up for new stores within Province and nationally as needed.
• Support learners across the entire learning spectrum, from induction and new joiner onboarding to mastering Amazing Customer Experiences and providing Platinum moments.
• Work with the Regional Sales Team and other business team members to drive retail performance and support new initiatives in stores.
• Promote the use of self-led learning paths designed for Partners and their store colleagues.
• Assist with the ongoing development of a Train-the-Trainer model to equip stores with the skills and resources to train their teams effectively.
• Review store metrics to identify learning opportunities, and support stores in need of learning advancement to improve those metrics.
• Foster a culture of continuous learning and improvement within the region, encouraging open feedback and supporting development opportunities.
• Work closely with Central Operations, Opticianry, Product teams, and other business areas, to align training initiatives with broader business strategies and product launches.
• Challenge, advise, and provide coaching support for Retail Partners to ensure they are developing the skills and capability of their team and making full use of the training offer.
• Actively participate in continued professional development.

Skills

Retail training

Customer service

Facilitation

Cross-functional

Communication

Data analysis

Mentoring & coaching

Learning theory

Self-management

Stakeholder relationships

Job description

Location: This is a field based role requiring travel to stores in Ontario West (GTA & Oakville).

Term: 18-month contract, with the potential for extension based on business needs.

Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.

Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

To deliver first class training and support to new and existing retail stores on their journeys to providing amazing customer experiences for our Canadian customers.

The Regional Training Manager (RTM) is responsible for the design, development, and implementation of learning programs aimed at driving employee excellence across optical Retail Stores within their region.

The RTM works closely with cross-functional teams, including the Retail Support Team, store leadership, HR, and Support Office teams, to ensure the training/learning and development needs of Team Members are met and that our customers are provided with Platinum experiences every time. The central focus for the RTM while supporting retail stores is on delivering outstanding customer service and achieving operational metrics through effective learning and development strategies.

Additionally, the RTM is responsible for supporting the onboarding and induction of new store teams across Regional provinces, and nationally as required.

Key Responsibilities

• Develop provincial and national store teams and Partners through the delivery of a range of workshops, store visits and online learning activities.
• Deliver and support pre-opening and store set-up for new stores within Province and nationally as needed.
• Support learners across the entire learning spectrum, from induction and new joiner onboarding to mastering Amazing Customer Experiences and providing Platinum moments.
• Work with the Regional Sales Team and other business team members to drive retail performance and support new initiatives in stores.
• Promote the use of self-led learning paths designed for Partners and their store colleagues.
• Assist with the ongoing development of a Train-the-Trainer model to equip stores with the skills and resources to train their teams effectively.
• Review store metrics to identify learning opportunities, and support stores in need of learning advancement to improve those metrics.
• Foster a culture of continuous learning and improvement within the region, encouraging open feedback and supporting development opportunities.
• Work closely with Central Operations, Opticianry, Product teams, and other business areas, to align training initiatives with broader business strategies and product launches.
• Challenge, advise, and provide coaching support for Retail Partners to ensure they are developing the skills and capability of their team and making full use of the training offer.
• Actively participate in continued professional development.

What We’re Looking For

• Proven experience in a retail training or learning development role, ideally within the optical or healthcare industry.
• Strong commitment to customer service.
• Facilitation and training skills in virtual and face to face delivery approaches, for individuals, small and large groups.
• Ability to work cross-functionally to achieve success.
• Excellent communication and facilitation skills, with the ability to lead both large group sessions and one-on-one coaching.
• Strong financial/ business data analysis and reporting skills to measure training effectiveness and impact on business performance.
• Mentoring & Coaching skills.
• Apply learning theory within group facilitation in online and face to face environments.
• Exceptional ability to self-manage and proven ability to plan, prioritise and manage a heavy workload in a flexible manner.
• Ability to work in a fast-paced, evolving and growing business.
• Proven adaptability and an early change adopter.
• Ability to build and manage stakeholder relationships.

Compensation: $80,000 - $95,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies’ Benefits

• 4 weeks of vacation and 1 paid volunteer day per year
• 1 extra paid day off plus an eyecare voucher to celebrate your birthday.
• Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
• Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
• Quarterly bonuses, based on your performance.
• Annual Profit Share program to recognize your part in Specsavers’ success.
• Team and company social events, including holiday and annual celebrations.

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver on our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [e-mail] . We will work with you to meet your needs and ensure a fair and equitable experience.