Regional Technical Support Specialist - Healthcare IT

ROSS; Southwestern Ontario; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Regional Support Specialist to provide remote technical support for clients. The ideal candidate will have a Bachelor's degree in Computer Science or Information Systems and at least 3 years of technical customer support experience. Responsibilities include managing escalations, providing consultations, and maintaining product knowledge. This position requires strong communication skills and the ability to work outside normal hours.

Qualifications

• Bachelor's Degree in Computer Science and/or Information Systems or equivalent experience.
• Minimum of 3 years in technical customer support.
• Experience with networking, hardware, and databases.
• Strong communications skills to interact with customers.

Responsibilities

• Provide technical support to customers and teams.
• Manage escalations to higher-level support.
• Attend product-training courses.
• Document solutions in knowledge database.

Skills

Technical customer support

Networking

Hardware and operating systems expertise

Databases (Oracle and/or SQL)

Strong communication skills

Multitasking

Education

Bachelor's Degree in Computer Science or Information Systems

Tools

Help Desk software

Job description

A leading healthcare solutions provider is seeking a Regional Support Specialist to provide remote technical support for clients. The ideal candidate will have a Bachelor's degree in Computer Science or Information Systems and at least 3 years of technical customer support experience. Responsibilities include managing escalations, providing consultations, and maintaining product knowledge. This position requires strong communication skills and the ability to work outside normal hours.