Regional Services Manager

Staples Canada; London; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Learning & Development

And more...

Job summary

Staples Canada is seeking a Regional Services Manager to drive profitable growth across print, marketing, wireless and technology services in assigned stores. You will lead initiatives to boost customer engagement, streamline operations, and build high-performing teams in alignment with company standards.

The role requires 5+ years of multi-unit retail leadership, strong financial acumen, and proven coaching ability.

Qualifications

• 5+ years of multi-unit leadership experience in retail, print, or wireless sales.
• Advanced knowledge of print and marketing services, wireless telecommunications, and technology support.
• Strong financial and strategic acumen, including sales forecasting, performance analysis, and budget management.
• Exceptional leadership and coaching skills, with the ability to develop high-performing teams.
• Excellent communication and relationship-building skills across all organizational levels.

Responsibilities

• Drive sales growth across print, wireless, warranty and tech support services by implementing customer-focused strategies.
• Develop and execute business improvement plans with district and home office leadership to reduce friction and improve profitability.
• Coach and assess store teams in print, marketing, wireless, and technology services.
• Lead operational excellence by aligning stores with national standards and ensuring consistent execution of tools and processes.
• Partner with store leaders and the talent team for top-tier hiring decisions for service roles.
• Address performance concerns with timely follow-up at 30, 60, and 90 days.
• Support onboarding and training of General Managers, Assistant Managers, and service supervisors.

Skills

Multi-unit leadership

Retail leadership

Strategic thinking

Communication skills

Coaching & development

Job description

Some of what you will do

The Regional Services Manager is accountable for driving profitable growth in print and marketing, wireless telecommunications, and technology services across assigned stores. This role focuses on delivering a consistent, best-in-class experience while leading initiatives that enhance customer engagement, streamline operations, and develop high-performing teams. The manager will create, communicate, and execute strategic plans in collaboration with stakeholders at all organizational levels. Their leadership ensures alignment with corporate strategies and exceptional execution of the company’s value propositions.

Job Description

Some of what you will do

The Regional Services Manager is accountable for driving profitable growth in print and marketing, wireless telecommunications, and technology services across assigned stores. This role focuses on delivering a consistent, best-in-class experience while leading initiatives that enhance customer engagement, streamline operations, and develop high-performing teams. The manager will create, communicate, and execute strategic plans in collaboration with stakeholders at all organizational levels. Their leadership ensures alignment with corporate strategies and exceptional execution of the company’s value propositions.

Specifically, you will

• Drive sales growth across print, wireless, warranty and tech support services by implementing customer – focused strategies. Such as: promoting referral programs, promoting lead generation and cross-promotion between business units and identifying new market opportunities in both B2B and consumer segments.


• Develop and execute business improvement plans in collaboration with district and home office leadership that reduce operational friction, improve customer satisfaction, and drive profitability across the region.


• Coach and assess store teams in print, marketing, wireless, and technology services, identifying development opportunities and building high-performing teams.


• Lead operational excellence by aligning stores with national standards and ensuring consistent execution of tools, processes, and customer engagement practices.


• Partner with store leaders and the talent team to ensure top-tier hiring decisions are made for service roles, using available tools and resources effectively.


• Address performance concerns in collaboration with store leadership, ensuring timely and structured follow-up at 30, 60, and 90-day intervals.


• Support onboarding and training of new General Managers, Assistant Managers, and service supervisors, ensuring completion of training and implementation of performance improvement plans.


• Foster a culture of accountability and continuous improvement, setting clear expectations and holding teams responsible for achieving results.


• Monitor market trends and customer feedback to inform strategy and influence product and service development that meets evolving customer needs.

Some Of What You Need

• 5+ years of multi‑unit leadership experience in retail, print, or wireless sales, with a proven ability to drive profitable growth and sales.


• Advanced knowledge of print and marketing services, wireless telecommunications, and technology support.


• Strong financial and strategic acumen, including experience with sales forecasting, performance analysis, and budget management.


• Exceptional leadership and coaching skills, with the ability to develop high‑performing teams and foster a culture of accountability.


• Excellent communication and relationship‑building skills, with the ability to influence and collaborate across all organizational levels.

Additional Information

• Regular travel is required.

Some Of What You Will Get

• Associate discount


• Health and Dental benefits


• RRSP/DPSP


• PTO and Personal Days


• Performance bonuses


• Learning & Development


• And more...

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About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.