Regional Service Manager — Elevate NZ Dealer Service

Muster Limited; Area E (Moresby Island); Remote; CAD 80,000 - 97,000; Full time

Job summary

A leading automotive manufacturer is seeking a Regional Service Manager to enhance service quality and dealer performance across New Zealand. This role demands strong technical knowledge and excellent relationship management skills. The ideal candidate will have over 7 years’ experience in automotive service management and a proven track record in influencing and coaching dealer teams. This position offers a competitive salary, bonuses, and opportunities for professional development in a supportive team culture.

Benefits

Generous base salary

Bonuses

Fully maintained vehicle

Work-from-home options

Professional development opportunities

Well-being support

Qualifications

• 7+ years’ experience in automotive service management.
• Strong technical and diagnostic background.
• Ability to analyze KPIs and improve dealer performance.

Responsibilities

• Act as the main contact for service-related matters across NZ.
• Coach dealer service teams to improve performance.
• Analyze KPIs such as First-Time Fix Rate and Technician Productivity.
• Support technical diagnostics and escalate complex issues.
• Identify training needs and coordinate with national teams.

Skills

Automotive service management

Analytical skills

Technical knowledge

Relationship management

Problem-solving

Communication

Job description

A leading automotive manufacturer is seeking a Regional Service Manager to enhance service quality and dealer performance across New Zealand. This role demands strong technical knowledge and excellent relationship management skills. The ideal candidate will have over 7 years’ experience in automotive service management and a proven track record in influencing and coaching dealer teams. This position offers a competitive salary, bonuses, and opportunities for professional development in a supportive team culture.