Regional Service Manager

Muster Limited; Area E (Moresby Island); Remote; CAD 80,000 - 97,000; Full time

Job summary

A leading automotive manufacturer is seeking a Regional Service Manager to enhance service quality and dealer performance across New Zealand. This role demands strong technical knowledge and excellent relationship management skills. The ideal candidate will have over 7 years’ experience in automotive service management and a proven track record in influencing and coaching dealer teams. This position offers a competitive salary, bonuses, and opportunities for professional development in a supportive team culture.

Benefits

Generous base salary

Bonuses

Fully maintained vehicle

Work-from-home options

Professional development opportunities

Well-being support

Qualifications

• 7+ years’ experience in automotive service management.
• Strong technical and diagnostic background.
• Ability to analyze KPIs and improve dealer performance.

Responsibilities

• Act as the main contact for service-related matters across NZ.
• Coach dealer service teams to improve performance.
• Analyze KPIs such as First-Time Fix Rate and Technician Productivity.
• Support technical diagnostics and escalate complex issues.
• Identify training needs and coordinate with national teams.

Skills

Automotive service management

Analytical skills

Technical knowledge

Relationship management

Problem-solving

Communication

Job description

Our client is a leading automotive manufacturer and distributor bringing a new generation of SUVs, Utes, and EVs to the New Zealand market.

The NZ team is small but dynamic, led by a supportive Country Manager who values initiative, collaboration, and results. The Regional Service Manager will drive aftersales excellence and dealer network performance nationwide.

You’ll be the key link between national service functions, technical support, and dealership service teams, helping to lift service quality, efficiency, and importantly driving dealer profitability.

This role combines strong technical knowledge with relationship management skills, ideal for someone from an OEM or multi‑site service management background.

• 6‑figure generous base salary + bonuses + fully maintained vehicle + fuel card
• Work‑life balance and flexibility, including WFH options
• Professional development and career growth opportunities
• Supportive, innovative team culture with wellbeing benefits
• Generous paid parental leave
• 24/7 well‑being support for yourself and your family

Key Responsibilities

• Act as the main contact for all service‑related matters across NZ
• Coach and influence dealer service teams to improve performance and CSI results
• Analyse KPIs such as First‑Time Fix Rate, Warranty Efficiency, and Technician Productivity
• Support technical diagnostics and escalate complex issues as needed
• Identify training needs and coordinate with national teams
• Assist in key aftersales initiatives, including capped service pricing rollouts
• Conduct regular audits and support dealers with improvement plans
• Manage escalated customer issues in collaboration with service teams

About You

• Ideally 7+ years’ experience in automotive service management
• Analytical mindset with solid commercial understanding of dealer operations
• Strong technical and diagnostic background
• Proven ability to influence and build relationships with dealers and service teams
• Excellent communication and problem‑solving skills
• Willingness to travel nationwide

Be part of a growing automotive brand that’s redefining the industry in New Zealand.

If you’re ready to make an impact and take on a rewarding challenge, apply now!

If you would like further information, please contact Matt at Muster on 09 394 7444 or 021 827 782.