Regional Piercing Excellence Trainer

Claire's; Alberta; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading fashion retail brand is seeking a Regional Piercing Excellence Trainer to elevate their piercing business. You will train and inspire store teams, ensure compliance with safety standards, and collaborate with field leaders. Ideal candidates have retail training experience and a passion for customer service. Frequent travel across the region is required, making this role dynamic and impactful.

Qualifications

• Previous retail leadership or training experience required.
• Certified in piercing or willing to complete Claire’s Piercing Specialist certification.
• Strong facilitation and coaching skills.
• Results-driven with a track record of influencing sales or service KPIs.

Responsibilities

• Deliver in-field training to store teams on piercing technique and safety.
• Track and analyze piercing results in your region.
• Ensure compliance with all regulatory requirements for piercing.
• Support execution of national piercing initiatives.

Skills

Retail leadership or training experience

Facilitation and coaching skills

Results-driven mindset

Passion for fashion and customer service

Education

Certification in piercing or willingness to complete training

Job description

About the Role

At Claire’s, piercing is more than a service—it’s a rite of passage, a fashion statement, and a moment of self-expression. As a Regional Piercing Excellence Trainer, you will be on the frontlines of elevating our piercing business. Partnering with your Piercing Excellence Manager and field leaders, you will be responsible for training, coaching, and inspiring store teams across your region to deliver safe, confident, and exceptional piercing experiences every time.

This role is about building capability, driving conversion, and ensuring piercing becomes a standout differentiator for Claire’s.

Key Responsibilities

Training & Coaching

• Deliver in-field training to store teams on piercing technique, safety, and customer experience.
• Build confidence in team members to increase piercing conversion and penetration.
• Provide hands‑on coaching, feedback, and certification to new and existing team members.

Performance Impact

• Partner with District Managers and Store Leaders to drive piercing performance as a key business KPI.
• Track and analyze piercing results in your region, adjusting focus and training priorities as needed.
• Share insights, wins, and opportunities with your PET Manager to shape regional strategies.

Customer Experience & Compliance

• Ensure piercing services reflect the highest standards of safety, hygiene, and infection control.
• Manage compliance with all state and provincial regulatory requirements for piercing, including licensing, certifications, and health/safety standards.
• Model exceptional customer service that makes every piercing a memorable and comfortable experience.
• Act as a brand ambassador, promoting Claire’s as the global leader in safe and stylish piercings.

Collaboration & Influence

• Partner with Field Leaders (DMs/RDs) to ensure piercing is a business priority in every store visit.
• Support execution of national piercing initiatives, promotional campaigns, and training rollouts.
• Foster a culture of excitement and accountability for piercing across the region.

Qualifications & Experience

• Previous retail leadership or training experience required.
• Certified in piercing or willing to complete Claire’s Piercing Specialist certification.
• Strong facilitation and coaching skills, able to train and motivate large groups.
• Passion for fashion, jewelry, and customer service.
• Results‑driven with a track record of influencing sales or service KPIs.
• Comfortable with frequent travel across assigned region.
• Detail‑oriented, with a strong focus on safety, compliance, and consistency.

Why Join Us

As a Regional Piercing Excellence Trainer, you’ll be part of the team that takes piercing at Claire’s to the next level. You’ll travel to stores, work side by side with teams, and directly impact performance. Most importantly, you’ll inspire confidence—both in the customers who choose Claire’s for their piercing journey and in the team members who deliver it.

Your work will leave a mark—literally and figuratively—on the future of Claire’s.

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.