Regional Partner and Learning Manager

United Services Group; Burnaby; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A Canadian facility maintenance company is looking for a Regional Partner and Learning Manager to enhance the onboarding experience of Partners and Employees. The role involves managing performance, developing skills, and ensuring compliance with operational guidelines. Candidates should have a post-secondary degree in business administration and a minimum of 5 years' experience in janitorial operations. The company offers a competitive benefits package and opportunities for professional development.

Benefits

Competitive compensation & benefits plan

Health, dental, and vision benefits

Pension plan after 1 year

Qualifications

• Minimum 5 years’ industry level janitorial experience.
• Multi-lingual skills preferred - specifically English and French.
• Ability to deal with a high level of stress.

Responsibilities

• Manage onboarding of new Partners/Employees for new Start-Ups.
• Enhance customer experience by increasing retention of Partners/Employees.
• Ensure compliance of guidelines, policy & procedures.

Skills

Business acumen

Task management & Planning skills

Communication Skills

Conflict management & negotiation skills

Advanced Technology competency

Education

Post secondary degree in business administration

Tools

Salesforce

Microsoft Programs

Job description

REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA

Richmond, BC, Canada •

Langley, BC, Canada

Job Description

Posted Thursday, January 29, 2026 at 5:00 AM

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary (Subcontractors are referred as Partners in this posting)
The Regional Partner/Learning Manager will report to Head of Partner Relations,
Learning & Strategic Program Delivery.

The key function of this role is to focus on Partners/Employees experience after
they have been recruited into United by our recruitment department. This includes
onboarding new Partners/Employees effectively and continue to manage their
ongoing performance and development to enhance the Partner/Employee skillsets,
performance, and experience.
This includes Partners/Employees for all services within that region including
Specials/Ad hoc services.
This role will focus on collaboration with various departments and stakeholders to
ensure that our Partners/Employees needs are being met as per expectations and
ultimately meeting and exceeding Customer expectations.

Duties and Responsibilities

• To increase United’s Brand awareness within Partner community to enable United to become the company of first choice for Partners.
• Execution of United Services Group’s Vision, Mission, Values and Strategic plans, which includes Partner Success framework and all Strategic Initiatives implementation & adoption within region.
• Empower our Partners/Employees and create and sustain a culture of fairness and respect.
• Enhance the United Customer experience by increasing retention of Partners/Employees within locations.
• Responsible for Store Onboarding of New Partners/Employees for new Start-Ups.
• Responsible for managing ongoing performance and skills development to enhance the existing Partner/Employee skillsets, performance, and experience.
• Develop Partners competency to manage their business(s) (includes labor performance, material, equipment efficiently and effectively.
• Customize action & learning plans based on KPI analytics.
• Implement regional random audits based on KPI analytics & customer issues.
• Calibration Walks with Customers, Account Management, Partners/Employees/ Cleaning staff.
• Be the primary support for all Partner/Employee related issues and manage the Issues Escalation process.
• Trigger Partner Change Over (PCO) with Partner & L&D Administrator to meet process requirements.
• Grow the United Campus regionally, resulting in growing new Partner leads & becoming industry choice for Janitorial learning and development.
• Lead/Implement Regional Partner Meetings/collaboration with key stakeholders.
• Implementation of Recognition & Rewards Program.
• Collaborate with Marketing to enhance regional Social Media presence.
• Support regional recruitment plan and acquisition of leads /w recruitment department.
• Attending legal “Discoveries” on behalf of United, if required.
• Develop and implement departmental SOPs to create consistency.
• Ensure overall compliance of guidelines, policy & procedures with Partners/Employees and Cleaners.
• Ensure ongoing data integrity pertaining to Partners within Salesforce.

Technology & Assets

• Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

Additional Responsibilities

• Perform all daily functions in alignment with company mission, vision, and values.
• Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.
• Protect company assets from damage and misuse.
• Perform other related duties as may be required from time to time.

Job Requirements and Expectation

• Available to address customer and Partner needs and concerns in a timely manner.
• Store visits based on schedules which will include visits at night and weekends.
• Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
• Ability to deal with high level of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.
• Available to address concerns in a 24/7 environment.

Key Competencies

• Business acumen
• Task management & Planning skills
• Communication Skills: Active listening, verbal, and written communication skills
• Conflict management & negotiation skills.
• Needs assessment and information gathering.
• Advanced Technology competency.
• Managing budgeting & costing (Cost Breakdowns).
• Advanced level expertise in floor-care and cleaning procedures.
• Process and compliancy driven.
• Ability to work independently

Education/Experience

• Post secondary degree in business administration or related field.
• Minimum of 5 years’ industry level janitorial experience.
• Multi-lingual skillsets preferred- specifically English, French, Spanish (French & English language required in Quebec East; Spanish is preferred in Ontario West).