Regional Operations Manager

Pizza Pizza Limited; Quebec; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Bonus

Job summary

Pizza Pizza Limited is seeking a Regional Operations Manager for the Quebec City area. The role focuses on profitable growth through operational excellence, unit operator motivation, and strong leadership of company initiatives.

You will oversee communications, performance reviews, and training across restaurant locations, ensuring brand standards, food safety, and guest satisfaction. A 5-year multi-unit background and travel readiness are preferred.

Qualifications

• 5 years multi-unit successful food management experience an asset.
• QSR / Food Sector experience preferably within a franchisor/franchisee environment an asset.
• Requires a valid driver’s license and ability to travel (1 or 2 x overnight per month).
• Excellent communication skills both verbal and written.
• Exceptional organizational skills and ability to multi-task.
• Analytical thinking / persuasive communication skills with a positive attitude.
• A willingness to work in a team supported environment.
• A proven /demonstrated business success track record.

Responsibilities

• Provide ongoing communication to Unit Operators on company initiatives and priorities.
• Conduct periodic business reviews with Unit Operators to review performance.
• Assist in meetings, training sessions, webinars, etc.
• Facilitate the operations update on 4 business update calls.
• Support and maintain strong relationships with existing and new franchise partners.
• Responsible for overseeing and driving operational compliance in all restaurant operations and products.
• Provide direction/coaching/mentoring to each restaurant location.
• Ensure outstanding Guest Service experience and product quality.
• Drive compliance and participation of all operating initiatives, required certifications, policies and practices.

Skills

Multi-unit food management

Franchise environment

Communication skills

Organizational skills

Analytical thinking

Team player

Time management

Willingness to travel

Job description

Regional Operations Manager: Quebec City

“Always our best food, made especially for you.” Pizza Pizza’s mission is to make each andevery occasion with us an enjoyable and memorable experience for both our customers andour team members.

Pizza Pizza is Canada’s favourite pizza chain for a lot of reasons, but the most important oneis our people. Before that box ever arrives at your door, a diverse team of talented peoplemake it happen, from the head office to the kitchen counter

As Regional Operations Manager for the Quebec Region, you'll drive profitable growththrough operational excellence, attention to detail, and unit operator motivation

Grow and Protect Sales and Increase Dividends

Lead and Manager Company Initiatives

Facilitate Operations Communication and Standards/Expectations

Drive customer satisfaction through established company programs

Review and manage unit operators performance using company financial reports

Ensure brand protection and proper food safety execution

Work with other department to ensure ongoing support of unit operators

Position Responsibilities:

Provide ongoing communication to Unit Operators on company initiatives and priorities

Conduct periodic business reviews and Unit Operators to review performance

Assist in meetings, training sessions, webinars, etc.

Facilitate the operations update on 4 business update calls

Support and maintain strong relationships with existing and new franchise partners

Responsible for overseeing and driving operational compliance in all restaurant operations and products

Provide direction/coaching/mentoring to each restaurant location.

Ensure outstanding Guest Service experience and product quality

Drive compliance and participation of all operating initiatives, required certifications, policies and practices etc.

Frequent restaurant visits are an integral part of providing support and face time with staff/operators/customers

Lead all new location openings or restaurant changeovers

Provide leadership by example and hands on approach

Act as the Brand/business ambassador at all times

Requirements:

5 years multi-unit successful food management experience an asset

QSR / Food Sector experience preferably within a franchisor/franchisee environment an asset

Requires a valid driver’s license and ability to travel (1 or 2 x overnight per month)

Excellent communication skills both verbal and written

Exceptional organizational skills and ability to multi-task

Analytical thinking / persuasive communication skills with a positive attitude

A willingness to work in a team supported environment

A proven /demonstrated business success track record

A strong desire to achieve and passion for excellence

Both strategic and tactical with a \"can-do\" attitude and willing hands on approach

Because of the nature of Pizza Pizza Limited's business, you must be available to work, Monday through Sunday and Statutory Holidays and agree to devote whatever time is necessary in order to properly perform your duties

You will be required to work 50 hrs per week and your week will include a minimum of one closing shift on a Friday or Saturday (until 3am) and one late night shift (until midnight) per week

Opportunities for advancement

Company vehicle

Bonus

Pizza Pizza Ltd. Is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex, sexual orientation,gender identity or national origin and will not be discriminated against on the basis ofdisability.

To help us find the best fit, Pizza Pizza uses AI (machine-based systems that infer from your data to recommend or predict candidate matches), but our team of humans always makes the final hiring decision. If you’d like to opt out of AI screening or need a reasonable accommodation, simply reach out to us at 416-967-1010