Regional Key Account Manager - Canada, Transit Services/ Responsable Régional des Comptes Clés [...]

Wabtec; Montreal; Hybrid; CAD 85,000 - 115,000; Full time

Job summary

A leading transportation technology firm is seeking a Regional Key Account Manager based in Montreal. The role involves managing service sales opportunities for transit customers, driving aftermarket parts sales, and deepening relationships through regular engagement. Candidates should have extensive experience in the rail supply industry and strong commercial acumen. This position requires up to 50% travel and proficiency in Salesforce CRM.

Benefits

Relocation assistance may be provided if eligible

Qualifications

• Engaging with railway maintenance personnel and procurement managers is required.
• Ability to travel to cover regional accounts (up to 50%).
• Demonstrated ability to execute plans and achieve goals.

Responsibilities

• Manage service sales opportunities across transit customers.
• Drive aftermarket parts sales and deepen customer relationships.
• Collaborate with internal teams for on-time delivery.

Skills

Technical knowledge of rolling stock maintenance

10+ years experience in the rail supply industry

Strong commercial acumen

Sales experience

Proficiency in Salesforce CRM

Strong oral and written communication skills

Ability to work with cross-functional teams

Customer success focus

Tools

Salesforce

Oracle systems

Job description

Regional Key Account Manager – Canada, Transit Services

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. We put People First, Expand the Possible, and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Location

• Toronto, ON (Preferred)
• Montreal, QC (Alternative)

Reporting To

VP – Transit Services Sales

How will you make a difference?

As a member of the Transit Services Sales group, you will manage service sales opportunities across 10 to 20 transit customers within the region. You will drive aftermarket parts sales, identify engineering services opportunities, and deepen customer relationships through regular on‑site engagement. You will serve as the primary commercial point of contact, owning account performance and driving actions to meet quarterly and annual order intake targets. This role requires extensive collaboration with internal teams and customer stakeholders.

Responsibilities

• Serve as the primary commercial point of contact for assigned Transit Agencies
• Develop an understanding of customer maintenance practices, procurement cycles, and operational priorities
• Drive customer alignment to prescribed overhaul and maintenance activities
• Capture parts demands, identify competitive threats, and develop defensive strategies
• Develop aftermarket parts annual orders budgets for Transit and Locomotives
• Identify fleet lifecycle position to maximize overhauls, upgrades, and end‑of‑life parts strategy
• Identify and develop service opportunities tied to equipment overhauls and lifecycle extensions
• Seek out LTPA opportunities with committed quantities
• Build and maintain a healthy pipeline of service opportunities
• Provide commercial intelligence to site‑based teams
• Engage in regular site visits at top customer locations
• Collaborate with internal teams to ensure on‑time delivery and quality performance
• Monitor and report on customer satisfaction
• Drive order intake performance by customer and sub‑region
• Support pricing strategy and contract negotiations
• Maintain CRM data accuracy and ensure pipeline visibility
• Track market trends and competitor activity
• Support long‑term account planning with a focus on service growth
• Own weekly sales reporting and drive corrective actions

Qualifications

• Technical knowledge of rolling stock maintenance and operations, including mechanical systems
• 10+ years in the rail supply industry
• Comfortable engaging with railway maintenance shop personnel, superintendents, and procurement managers
• Strong commercial acumen and sales experience
• Proficiency in Salesforce CRM reporting and Oracle systems
• Ability to travel to cover regional accounts (up to 50%)
• Strong oral and written communication skills
• Demonstrated ability to execute plans and achieve goals
• Strong ability to work with cross‑functional teams and clearly communicate customer needs
• Passion for customer success and continuous improvement

Typical Day

• Serve as the primary commercial point of contact for assigned Transit Agencies
• Develop an understanding of customer maintenance practices, procurement cycles, and operational priorities
• Align customer activities with maintenance needs
• Identify parts demands and competitive threats, and develop defensive strategies
• Develop annual order budgets for parts for Transit and Locomotives
• Identify fleet lifecycle opportunities to maximize overhauls, upgrades, and end‑of‑life parts strategy
• Identify and develop service opportunities related to equipment overhauls and lifecycle extensions
• Seek out LTPA opportunities with committed quantities
• Build and maintain a healthy pipeline of service opportunities
• Provide commercial intelligence to site‑based teams
• Engage in regular site visits to top customers
• Collaborate with internal teams for on‑time delivery and quality performance
• Monitor and report customer satisfaction
• Drive order intake performance by customer and sub‑region
• Support pricing strategy and contract negotiations
• Maintain accurate CRM data and pipeline visibility

Physical Demands

• Extensive travel across regional customer locations
• Frequent site visits that may involve standing, walking, and engaging in maintenance shop environments
• May require wearing PPE and reviewing detailed labels and documentation

Relocation assistance

Relocation assistance may be provided if eligibility requirements are met.

Equal Employment Opportunity

Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.