Regional Field Ops Manager, Service & Parts Growth

Brandt Group of Companies; Halifax; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading heavy machinery company is seeking a Field Operations Manager for the Atlantic region. This role involves executing the customer support business plan, overseeing the branch service teams, and ensuring profitable operations. Essential skills include knowledge of dealer practices and strong financial acumen. The ideal candidate will lead and mentor service teams, focusing on customer support and operational efficiency.

Qualifications

• Knowledge of heavy machinery dealer business practices is essential.
• Understanding of the Customer Support Process specifically in service operations.
• Strong communication and negotiation skills are required.

Responsibilities

• Execute the customer support business plan and strategies.
• Oversee implementation of plans through branch operations.
• Review financials and do monthly reviews with the team.

Skills

Knowledge of heavy machinery dealer business practices

Understanding of Customer Support Process

Interpersonal communications

Negotiation

Conflict resolution

Knowledge of branch operations for service

Financial acumen

Job description

A leading heavy machinery company is seeking a Field Operations Manager for the Atlantic region. This role involves executing the customer support business plan, overseeing the branch service teams, and ensuring profitable operations. Essential skills include knowledge of dealer practices and strong financial acumen. The ideal candidate will lead and mentor service teams, focusing on customer support and operational efficiency.