Regional Director, Small Business National Accounts - Quebec & Atlantic

Export Development Canada; Ottawa; Hybrid; CAD 109,000 - 147,000; Full time

Job summary

A financial Crown corporation in Ottawa is seeking a Regional Director for its Small Business National Accounts Team. This full-time position offers a hybrid work environment. You will lead a team, develop strategic initiatives, and enhance customer experiences, while managing relationships with small business exporters. Ideal candidates will have a relevant degree and extensive experience in business development. Competitive salary and benefits included.

Benefits

Competitive compensation and benefits package

Paid vacation and corporate closure periods

Continuous learning opportunities

Qualifications

• Minimum 7 years of business development experience in international business or financial services.
• Bilingual in both English and French is required.
• Demonstrated leadership and coaching abilities.

Responsibilities

• Lead, coach, and mentor a team of Senior Account Managers and Account Managers.
• Translate EDC’s strategy into clear, actionable goals for the SBNA team.
• Represent the small business segment in leadership forums.

Skills

Business development experience

Sales management best practices

Customer-centric mindset

Leadership and coaching

Education

Undergraduate degree in Business Administration, Finance, or a related field

Job description

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position

Regional Director, Small Business National Accounts – Quebec & Atlantic

Employment Details

Type: Permanent

Schedule: Full‑time

Location: Ottawa – hybrid work environment, 3 days in office per week (objective).

Business Development 19 – Salary range: $109,810 to $146,413 annually, plus a performance‑based incentive.

About EDC

Export Development Canada (EDC) empowers Canadian businesses to succeed globally. As a financial Crown corporation, we provide innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive Benefits – competitive compensation & benefits package, work‑life balance, and the opportunity to help make Canada and the world better through trade.
• Work‑Life Balance – hybrid work options, 3‑4 weeks paid vacation, a corporate closure period, summer early Fridays & no meeting Fridays.
• Professional Development – continuous learning opportunities, training programs, workshops and language training.
• Inclusive Culture – diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds.
• Wellness Programs – mental health support, fitness programs and wellness initiatives.
• Community Engagement – volunteer opportunities and social responsibility programs.

Team Overview

The Small Business National Accounts (SBNA) team, part of EDC’s Inbound Sales and Service group, empowers Canadian micro and small businesses nationwide. Our Account Managers, Customer Care, and Exporter Engagement teams deliver exceptional client experiences through personalized guidance and tailored export solutions.

SBNA manages relationships with small business exporters and their financial institution partners, facilitating access to EDC’s financial and knowledge solutions.

Operating as a virtual business development team, we collaborate across EDC and with Canadian financial institutions to drive client retention, satisfaction, and new business growth.

What You Will Be Doing

As a Regional Director for the Small Business National Accounts Team (SBNA), you will lead, coach, and mentor a team of Senior Account Managers and Account Managers across various EDC offices. Reporting to the Director of Small Business, Customer Care and Inclusive Trade, you will work collaboratively with a passionate and dedicated team to deliver EDC’s solutions and build organizational capabilities that drive value for Canadian Small Business exporters.

In this Role, You Will:

• Translate EDC’s strategy into clear, actionable goals for the SBNA team, prioritizing customer needs and operational excellence.
• Foster empowerment and accountability, delegating effectively and removing obstacles to enable your team’s success.
• Coordinate and integrate team activities for maximum strategic impact and operational effectiveness.
• Champion innovation and adaptability, guiding your team through change and embracing digital solutions that enhance customer experience and efficiency.
• Operationalize strategic initiatives, driving process improvements and skill‑based routing to optimize team capacity and deliver solutions.
• Represent the small business segment in leadership forums and collaborate with stakeholders to advocate for client needs, using market intelligence to influence programs and corporate initiatives.
• Recruit, recognize, and develop talent, fostering a supportive and inclusive environment that promotes wellbeing and professional growth.

What We Are Looking For

• Undergraduate degree in Business Administration, Finance, or a related field.
• Minimum 7 years of business development experience in international business, financial services, or a related area.
• Advanced knowledge of sales management best practices and customer experience strategies.
• Demonstrated leadership and coaching abilities, with a track record of developing high‑performing teams.
• Bilingual in both official languages, English and French.

What Will Make You Stand Out

• A customer‑centric mindset that guides day‑to‑day action.
• Good knowledge of EDC’s financial solutions.
• Experience working with financial institutions, government agencies, and community organizations.
• Proven ability to drive operational excellence and implement new ways of working within a dynamic, high‑volume environment.

Eligibility

EDC is committed to Fair Employment Practices and will give preference to candidates who are able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements.

Application Deadline

December 5, 2025

Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We create a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. We encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

We thank all applicants for their interest in a career at EDC; however, only those selected for an interview will be contacted. Qualified candidates may be considered for similar roles at this level within EDC.

EDC supports applicants who require accommodations. Please contact us directly for any accommodation requests. We are here to support you every step of the way.

Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!