Regional associate manager - eastern canada

Société Financière Manuvie; Halifax; On-site; CAD 79,700 - 129,700; Full time

Job summary

Manulife in Halifax, Nova Scotia is hiring for an Advisor Support role focused on liaison between advisors and the firm, regional coordination, onboarding, and growth strategy execution. The candidate will maintain advisor relationships, ensure regulatory adherence, and collaborate with internal teams to provide resources and support across regions.

The role requires strong communication in English and French, experience supporting advisory teams, and proficiency with MS Office Suite.

Qualifications

• Bachelor’s degree in business administration, or a related field is required.
• 5+ years of experience in supporting advisors in a corporate/advisory setting.
• Proficiency with MS Office Suite and standard business tools.
• Excellent verbal and written communication skills.
• Familiarity with advisor operating models and regional coordination.

Responsibilities

• Serve as a liaison between advisors and the firm, communicating changes, updates, and new product/service launches.
• Coordinate with internal support teams to provide resources and support to advisors.
• Work with regional teams to provide consistent messages across the country.
• Assist Regional Leads in supporting advisory teams and maintaining relationships with advisors.
• Lead onboarding in the local market for new advisors and coordinate with onboarding teams.
• Collaborate on regional growth strategies and action plans.
• Monitor performance and prepare regional reports on advisor satisfaction.

Skills

Verbal and written communication

Bilingual English & French

Advisor operating models

Team management

Customer service excellence

Education

Bachelor's degree in business administration

Tools

MS Office Suite

Job description

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.

Position Responsibilities

Communication and Coordination

• Serve as a liaison between advisors and the firm, effectively communicating changes, updates, and new product/service launches.
• Coordinate with internal support teams to ensure advisors have access to the necessary resources and support.
• Working with regional teams across the Country to provide consistent messages and instructions.
• Keeping apprised of changes and communication within the company to provide an effective network of current information.
• Participating and presenting at local market and regional events.

Advisor Support

• Assist Regional Leads in supporting advisory teams within the region.
• Maintain ongoing relationships with advisors to address their needs and concerns.
• Assist advisors to increase and maintain business growth rate, improve client retention, as well as improve their staff development and retention.
• Work closely with the branch supervision team to help advisors with their regulatory obligations.
• Manage advisor exits, terminations or other licensed team members off-board, working closely with registrations and other internal teams.

Strategic Planning and Execution

• Assist in the development and execution of regional strategies that support the broader goals of the firm.

• Collaborate with Regional Leads to identify growth opportunities and implement action plans.
• Work closely with Regional Leads to implement tailored strategies for various segments of Advisors.

Relationship Management

• Foster strong, trust-based relationships with branches, advisors and their teams and internal stakeholders.
• Act as a primary point of contact for top priority advisory teams in the region, addressing inquiries and resolving issues promptly.

Advisor Onboarding

• Lead the onboarding process in the local market for new advisors, ensuring a smooth transition into the firm's ecosystem.
• Work closely with the onboarding and transition teams to create a seamless experience.
• Be the lead coordinator in the region for all new advisory teams working collaboratively with all internal groups and teams.

Transition and Succession Planning

• Support advisors in transition and succession planning to ensure continuity and success.
• Work with advisors to develop strategic plans that align with their goals and the firm's objectives.
• Support advisory transitions across business types and registration categories.
• Work closely with internal partners on execution of corporate advisor successions.

Process Improvement

• Identify opportunities for improving processes and enhancing the advisor experience.
• Gather feedback from advisors to inform service and product development.
• Supporting advisor teams with any changes/updates to processes.

Leadership and Team Development

• Provide guidance and mentorship to advisory teams to enhance their professional growth and development.
• Participate in training sessions, workshops, and webinars for advisors and their teams.
• Promote a positive and inclusive team culture amongst advisory teams that encourages collaboration and innovation.
• Foster a culture of continuous learning and encourage knowledge sharing among the advisor community.

Performance Monitoring and Reporting

• Monitor and evaluate the performance of advisory teams, providing feedback and support to drive improvement.
• Prepare regular reports on regional performance and advisor satisfaction for senior and executive management.

Service & Referral Programs

• Manage inter-organizational synergies and opportunities.
• Engage with senior leadership and external partners to provide updates, gather feedback, and ensure alignment on business priorities.

Required Qualifications

• Bachelor’s degree in business administration, or a related field.
• Minimum of 5+ years of experience in supporting advisors, preferably in a corporate or advisory setting.
• Proficient in MS Office Suite
• Excellent verbal and written communication skills.
• Familiarity with advisor operating models.
• Ability to manage multiple teams and providing service beyond expectations.
• The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

Hybrid

Salary range is expected to be between

$79,700.00 CAD - $129,700.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.