Quality & Benchmarking Specialist

Amazon; Hamilton; On-site; CAD 79,000 - 134,000; Full time

Job summary

A leading e-commerce company is seeking a Regional Quality & Benchmarking Specialist in Hamilton, Ontario. The role focuses on establishing quality systems within the Reliability & Maintenance Engineering team, leading multiple improvement initiatives and developing decision-making tools. Ideal candidates will have over 5 years of experience in reliability program management and a strong technical background in material handling equipment. Comprehensive benefits and a competitive salary are offered.

Benefits

Comprehensive healthcare benefits

401(k) matching program

Paid parental leave

Qualifications

• 5+ years of directly managing multiple large projects.
• 5+ years of experience as Reliability Program Manager.
• Experience in Lean Management and Six Sigma.

Responsibilities

• Build and implement quality systems for Reliability & Maintenance Engineering.
• Guide teams in creating decision-making tools for site managers.
• Lead Continuous Improvement initiatives using AMS Standards.

Skills

Reliability Program Management

Lean Management

Six Sigma

Microsoft Office products

Technical background in material handling equipment

Education

Bachelor's degree in Electrical or Mechanical Engineering

Master's degree in engineering or equivalent STEM field

Job description

Overview

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement, and maintain all of the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey!

About the Role

As the Regional Quality & Benchmarking Specialist, you will build and implement quality systems for Reliability & Maintenance Engineering (RME). You will guide field teams in creating effective decision-making tools for site managers, evaluate Fulfillment Center RME performance, and implement best practices to improve reliability metrics year over year. You will be instrumental in leading Amazon RME towards World Class Maintenance.

What Do We Offer

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But there’s more: We provide lightweight fire-resistant daily wear and composite toe safety shoes for your safety.

Key job responsibilities

• Establish parts cage quality standard and build a standard work around parts quality management
• Establish a forward looking risk-based interface to assist site leaders in prioritizing work based on risk of asset failure
• Partner with the central reliability and RAPA teams to develop tools, processes and automation to track the new audit and parts mechanisms to roll out across the board
• Establish RME standard work for determining maintenance procedure quality, details, timing, and structure for all sites and maintenance providers
• Perform regular maintenance audits in the field and analyzes what is being done relative to standard work best practices for all RME scope
• Lead the network in Continuous Improvement initiatives, using AMS Standards
• Identify and validate new company-wide Program Management (PM) processes and resources meet the highest safety and effectiveness standards
• Contribute as a senior quality engineer on a high performing team which defines and audits the quality of RME maintenance procedures and execution
• Help define the 3-5 year RME Quality strategic vision, have a long-term roadmap, establish the right Quality team dynamics, and deliver innovative, scalable testing solutions & programs
• Travel domestically up to 80%
• 5+ years of directly managing and responsible for multiple large projects experience
• 5+ years of Reliability Program Manager experience
• 5+ years of Microsoft Office products and applications experience
• 5+ years of refrigeration industry experience
• Bachelor’s degree
• Bachelor’s degree in Electrical or Mechanical Engineering, or 2+ years of Amazon RME (Reliability & Maintenance Engineering) experience
• Bachelor’s degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering, or 2+ years of Amazon RME (BB/3P) Full Time Exempt experience
• Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
• Work flexible schedule including weekends, nights, and holidays
• Master’s degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
• Experience in Lean Management, Six Sigma and other operations engineer tools

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the URL https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Hamilton - 79,900.00 - 133,400.00 CAD annually