Referral Coordinator

Lifemark; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare provider in Saskatoon is seeking a Referral Coordinator responsible for scheduling, patient intake, and administrative support. The ideal candidate will possess excellent organizational and customer service skills, with a high school diploma or equivalent. Previous experience in a physiotherapy clinic is a plus. Join a committed team that values inclusion and offers opportunities for personal growth.

Qualifications

• Must have a high school diploma or equivalent.
• Experience in a physiotherapy clinic is an asset.
• Ability to provide excellent customer service.

Responsibilities

• Answer phone calls and greet patients.
• Collect payments at time of service.
• Assist with patient intake and paperwork.
• Coordinate patient appointments and maintain records.
• Provide administrative support to clinic management.

Skills

Excellent customer service skills

Organizational skills

Communication skills

Data entry skills

Telephone etiquette

Education

High School Diploma, G.E.D. or equivalent

Job description

Referral Coordinator

The Referral Coordinator is responsible for booking referrals into the doctor's schedule along with fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Referral Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Schedule: Full-Time
Location: 3907 8th Street E., Saskatoon, SK, S7H 5M7

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinatescheduling ofpatient appointments and maintain the patient’smedical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic an asset

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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