Recreation Supervisor (Hotel/Resort)

Banyan Tree Hotels & Resorts; Alberta; On-site; CAD 50,000 - 65,000; Full time

Job summary

A luxury resort in Alberta is seeking a Recreation Supervisor to oversee daily operations, lead the team, and design engaging recreational programs. The ideal candidate has a diploma in Recreation or Hospitality Management and 2-3 years of supervisory experience in a luxury setting, with strong leadership and communication skills.

Qualifications

• 2-3 years of experience in recreational management.
• Experience in a luxury hotel or resort setting is an advantage.
• Certification in First Aid and CPR is preferred.

Responsibilities

• Oversee daily operations of the Recreation department.
• Lead, train, and motivate the team for exceptional guest experiences.
• Design and implement engaging recreational programs.

Skills

Leadership skills

Interpersonal skills

Communication skills

Customer-centric approach

Education

Diploma in Recreation Management

Professional Certificate in Hospitality Management

Job description

We are seeking an enthusiastic and dynamic individual to join us as our Recreation Supervisor for the Resort. The incumbent will be responsible to lead and enhance our guests’ experience with their leadership skills and commitment to provide outstanding service.

Key Responsibilities

• Oversee the daily operations of the Recreation department, including pools, gym, and other recreational activities.
• Lead, train, and motivate the team to deliver exceptional guest experiences.
• Design, implement, and evaluate engaging recreational programs and activities tailored to guests of all ages.
• Interact with guests to promote recreational offerings, gather feedback, and foster a welcoming environment.
• Address any guest inquiries or concerns promptly and professionally.
• Ensure all recreational areas adhere to safety regulations and standards.
• Conduct regular inspections of facilities and equipment, maintaining a clean and safe environment for guests.
• Control and monitor inventories and materials.
• Work closely with other hotel departments, such as events and catering, to coordinate activities and enhance the overall guest experience.
• Maintain accurate records of participation, guest feedback, and program success to report to management and identify areas for improvement.

Job Requirements

• Diploma or a Professional Certificate in Recreation Management, Hospitality Management, or a related field.
• 2 – 3 years of experience in recreational management; experience in a supervisory role will be advantageous.
• Experience in a luxury hotel or resort setting will be advantageous.
• Strong leadership and team management skills with a proven track record of creating and executing engaging recreational programs.
• Excellent interpersonal and communication skills, with a customer‑centric approach.
• Certification in First Aid and CPR is preferred.