Recreation Manager

Fairmont Hotels & Resorts; Municipality of Jasper; On-site; CAD 50,000 - 70,000; Full time

Job summary

A luxury resort in the Canadian Rockies is seeking a Recreation Manager to oversee various recreational activities and facilities. The ideal candidate will ensure exceptional guest service and operational standards while fostering a welcoming environment. Responsibilities include leading activities for guests, managing team schedules, and developing entertainment programs. Candidates should have relevant experience in a similar role and be committed to promoting guest satisfaction and safety in all recreation areas. Competitive perks and career growth opportunities are available.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program with discounts

Comprehensive wellness platform

Discounts in Food & Beverage

Colleague Lifestyle Program access

Growth opportunities within Accor

Qualifications

• 1-2 years of experience in resorts/activities management.
• Must hold Professional Canadian Guiding Accreditation.
• Previous experience in retail management and inventories is required.
• Previous experience working with children is required.
• Committed to ongoing development and training of all colleagues.

Responsibilities

• Lead daily Recreation operations ensuring standards are followed.
• Develop and implement programs to enhance departmental revenue.
• Design entertainment programs for holidays.
• Monitor departmental payroll and expenses.
• Manage cash float and point of sales system.

Skills

Resort management experience

Program design

Customer service

Leadership

First Aid and CPR

Education

Degree in recreation or related field

Tools

MS Word

MS Excel

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

As the Recreation Manager at Fairmont Jasper Park Lodge, you will be responsible for our Adventure Center, Health Club, Pool, Movement Studio, Boathouse, Kids Camp activities, Resort’s and Holidays activities and recreation group’s activities. You will be an ambassador for the exceptional service and recreation activities that are hallmarks of the Jasper Park Lodge.

You and your team will be responsible for promoting and facilitating the various activities that will enhance our guest's overall experience at our resort.

What you will be doing

Reporting to the Director, Wellbeing. Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Direct and lead the day-to-day Recreation operation ensuring all standards are followed
• Ensure Health & Safety regulations are adhered to in all Recreation areas
• Ensure the maintenance and cleanliness of the Pool, Boathouse, and Health club thermal area, by completing daily inspections of the facilities.
• Develop and implement programs to enhance departmental revenue
• Design entertainment programs and activities for children and adults during all official holidays.
• Ensure a high level of guest service is maintained, through follow up on guests’ issues, comments, and platform.
• Monitor and effectively control departmental payroll and expenses
• Effectively schedule all Recreation colleagues
• Administer and implement of staff training in all aspects of the operation
• Responsible for all Recreation purchasing, inventories, keeping track of retail product and monitoring products consumptions,
• Ensure Recreation equipment inventory is well maintained
• Manage cash float and point of sales system
• Ensure correct chemical balance of pool and accurate water test readings are maintained as per Provincial regulations
• Attend all scheduled hotel meetings
• Develop and implement kids programming, guided tours, and group activities
• Effectively recruit for department and complete performance management
• Design and implement all controls for rentals, classes, programs, etc.
• Create and initiate yearly marketing plan
• All other duties as assigned

Qualifications

• 1-2 years of experience in resorts/activities management
• Must hold Professional Canadian Guiding Accreditation
• Previous experience in retail management and inventories is required
• Previous experience working with children is required
• First Aid and CPR certification is required
• Proven record in program design and /or program facilitation
• Computer literacy with strong knowledge of MS Word and Excel
• Degree in recreation or related degree preferred
• Knowledge of Chemicals/pool operations is an asset
• Previous experience with a point of sales and booking systems preferred but not mandatory
• Must have a strong interest in health, well-being and physical activity
• Committed to ongoing development and training of all colleagues
• Must be a proven motivator and able to build and support strong work teams

Additional Information

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

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