Recovery Coordinator - Bilingual (Hybrid)

NATIONAL BANK OF CANADA; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Winnipeg is seeking a bilingual Recovery Coordinator to support clients through challenging times. This role entails coordinating asset recovery, negotiating payment solutions, and maintaining detailed documentation. Candidates should have at least 2 years of relevant experience and strong communication skills in both French and English. Join a high-performing team and make a real impact in the industry.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Telemedicine service

Opportunities to get involved in community initiatives

Telemedicine service

Virtual sleep clinic

Qualifications

• Minimum 2 years of experience in Administration or Client Services within Banking, Financial Services, Credit, or Collections.
• Exceptional attention to detail and a track record of maintaining precise documentation.
• Knowledge of compliance laws related to collections is a strong asset.

Responsibilities

• Coordinate the repossession and transportation of assets with external agents.
• Provide agents with timely information to support asset recovery.
• Negotiate payment plans and settlements.

Skills

Customer-focused

Strong written and oral communication skills in French & English

Attention to detail

Ability to handle confidential information

Tools

MS Office

Job description

Attendance Hybrid Job number 28184 Category Support Status : Permanent Type of Contract Permanent Schedule : Full-Time Full Time / Part Time? Full-Time Posting date 23-Jun-2025 Area(s) of interest : Operations Location(s) : Winnipeg

Unlock your potential. Live your ambitions.

CWB National Leasing, a division of National Bank, is Canada’s largest and most trusted name in equipment leasing and financing. We empower businesses across agriculture, construction, healthcare, transportation, and more by providing fast, flexible, and hassle-free leasing solutions that fuel growth and break down financial barriers.

As a Recovery Coordinator - Bilingual on the One Equipment team at National Bank, you’ll be a key player in supporting our clients through challenging times. With a customer-first mindset and a talent for negotiation, you’ll help find fair, effective solutions that benefit both our clients and our business. Your expertise in collections and problem-solving will directly impact our success and strengthen our client relationships throughout the lifecycle of their agreements.

Your role :

• Coordinate the repossession and transportation of assets with a dedicated network of external agents, ensuring compliance with company policies and debt collection regulations.
• Provide agents with accurate, timely information to support successful asset recovery.
• Manage repossession files and make informed decisions on next steps, including repossession, write-offs, or legal action.
• Negotiate payment plans, settlements, and equipment returns, balancing risk and reward to achieve optimal outcomes.

Your team :

Join a high-performing, collaborative team that’s passionate about helping Canadian businesses thrive. Reporting to the Manager, Contract Administration, you’ll be part of a close-knit group of four within a broader team of 35. You’ll work on meaningful projects, build strong client relationships, and grow your career in a dynamic, customer-focused environment. If you’re ready to make a real impact, we’d love to hear from you.

Prerequisites :

Customer-focused. Adaptable. Thoughtful. Reliable.

• Minimum 2 years of experience in Administration or Client Services within Banking, Financial Services, Credit, or Collections.
• Strong written and oral communication skills in French & English.
• Strong ability to document and manage payment arrangements with accuracy and clarity.
• Exceptional attention to detail and a track record of maintaining precise documentation.
• Ability to handle confidential information and thrive in a fast-paced, evolving environment.
• Proficiency in MS Office and a quick learner of new systems and applications.
• Knowledge of compliance laws related to collections is a strong asset.

Be Part of a Bold New Chapter

As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), we’re looking for talented individuals to join us on this exciting journey. While you’ll begin your role at a CWB location, you’ll be part of a forward-thinking team preparing for a seamless move to NBC. This is more than a job—it’s an opportunity to grow, connect, and help shape the future of banking in Canada. Join us. Grow with us. Change with us.

Benefits

• Health and wellness program, including many options.
• Flexible group insurance.
• Generous pension plan.
• Employee Share Ownership Plan.
• Employee and Family Assistance Program.
• Preferential banking services.
• Opportunities to get involved in community initiatives.
• Telemedicine service.
• Virtual sleep clinic.