Receptionist - Physiotherapy Clinic

Lifemark; Burnaby; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare organization in Burnaby is seeking a Receptionist / Care Coordinator to provide excellent customer service and support patient intake and scheduling. The ideal candidate has strong organizational and communication skills, preferably with experience in a healthcare setting. This part-time role offers the chance to work in a supportive environment with opportunities for professional growth.

Benefits

Opportunities for growth within a national company

Supportive work environment

Collaborative team

Qualifications

• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment.
• Previous experience in a physiotherapy or private health care clinic setting is an asset.
• Flexible and adaptable to change.

Responsibilities

• Answer telephone calls and greet patients upon arrival.
• Coordinate intake of information on the patient's first visit.
• Assist patients with completing paperwork to avoid errors.
• Coordinate scheduling of patient appointments.
• Collect payment at time of service and maintain accurate insurance claims.

Skills

Organizational skills

Communication skills

Data entry skills

Interpersonal skills

Education

High School Diploma or equivalent

Post secondary education in Medical Office Administration

Job description

Overview

Receptionist / Care Coordinator – Highgate Health - pt Health, location: Edmonds Street, Burnaby, BC. Permanent Part Time - 25 hours per week with Monday, Thursday, Saturday and Sunday shifts.

Are you passionate and dedicated to making a positive impact on people’s health and wellness? If so, join Lifemark Health Group as a Receptionist / Care Coordinator at Highgate Health - pt Health, a Lifemark Health Group clinic. Lifemark is Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This role shares that philosophy.

At Lifemark, we walk the talk of our company Core Values: We have fun, We strive for simplicity, We trust each other to do the right thing, We go the extra kilometre, We belong here.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service and maintain accurate insurance claims to third party funders
• Complete data entry and billing for third party funders
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Previous experience in a physiotherapy or private health care clinic setting is an asset
• Excellent communication (verbal and written) and interpersonal skills
• Computer savvy and data entry skills
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision
• Post secondary education in Medical Office Administration or related field considered an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

Visit and Apply today! Visit lifemark.ca/careers

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