Receptionist (Perm)

Medcan; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading health services provider in Toronto is seeking a full-time Receptionist to join their high-performing team. The ideal candidate will be client-focused with excellent customer service skills, responsible for managing client flow, ensuring exceptional service, and supporting clinic operations. This position requires availability Monday to Saturday. If you’re passionate about helping others live their healthiest lives, apply today to join a supportive environment.

Qualifications

• Prior experience in a client-facing role. Hospitality or healthcare experience is an asset.
• Exceptional customer service skills and a great attitude.
• Strong organizational skills, attention to detail, and time management.
• Excellent verbal and written communication skills.
• Ability to multi-task effectively while maintaining a high level of composure and professionalism.
• Ability to foster strong team and functional working relationships.

Responsibilities

• Welcome and greet clients and guide them throughout their visit.
• Execute swift and accurate client check-ins and check-outs for all appointments.
• Schedule appointments for clients and ensure all appropriate client forms are completed.
• Professionally handle all client issues and inquiries.
• Complete comprehensive opening and closing procedures.

Skills

Client-focused

Exceptional customer service

Strong organizational skills

Excellent communication skills

Multi-tasking

Education

Education in health or a related discipline

Tools

MS Office

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

Medcan is recruiting a full-time Receptionist for our high-performingservice team. The positions require energy and enthusiasm, attention todetail, an outstanding level of client service/hospitality and great organizational skills. The ideal candidate is a client focused professional with excellent communication skills, a great attitude, and a flexible schedule. The role is responsible for checking clients in and out, monitoring and facilitating the flow of clients through the Clinic, and for coordinating with other teams to ensure exceptional service delivery.

Accountabilities

Client Experience & Hospitality

• Warmly welcome and greet clients and guide them throughout their visit.
• Act as the primary point of contact for clients navigating their appointment, ensuring they receive maximum value time during their visit.
• Foster client loyalty by creating memorable experiences.

Clinic Operations and Client Flow

• Execute swift and accurate client check-ins and check-outs for all appointments.
• Schedule appointments for clients and ensure all appropriate client forms are completed.
• Process payments for appointments and products efficiently.
• Problem solve and troubleshoot in a fast-paced environment.

Communication and Collaboration

• Liaise effectively with all clinic departments and respond to staff inquiries via email.
• Professionally handle all client issues and inquiries (in person, via email, or by phone).
• Provide essential support and backup to the Clinic Flow and Concierge teams.

Administrative Support

• Complete comprehensive opening and closing procedures, including next-day preparation.
• Maintain inventory of reception supplies and perform other administrative duties as required.
• Other administrative duties as required.

Qualifications

• Prior experience in a client-facing role. Hospitality or healthcare experience is an asset.
• Exceptional customer service skills and a great attitude.
• Strong organizational skills, attention to detail,and time management.
• Excellent verbal and written communication skills.
• Ability to multi-task effectively while maintaining a high level of composure and professionalism.
• Ability to foster strong team and-functional working relationships.
• Beginner to Intermediate level skills in MS Office.
• Education in health or a related discipline, as an asset.

This is a full-time position currently scheduled 5 days a week, Monday to Saturday, located at our Toronto office at 150 York St. The Clinic is open between the hours of 6:30am-7:30pm. Applicants must be available to work in-clinic between hours of 6:00am-7:30pm for an 8.5-hour shift.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.