Receptionist - OpenRoad Jaguar Land Rover Langley

OpenRoad Auto Group; City of Langley; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading automotive retailer in Metro Vancouver is seeking a full-time Receptionist. The ideal candidate will excel in customer service, manage phone inquiries, and maintain a professional appearance. This role requires strong interpersonal skills and the ability to multitask effectively. Join a culture focused on continuous improvement and excellent customer experiences.

Benefits

Discounted Vehicle Purchasing Program

Comprehensive Extended Health and Dental plan

Internal and external training opportunities

Qualifications

• Exceptional interpersonal and communication skills, over the phone and in person.
• Strong ability to multitask and adapt to changing priorities.
• Professional appearance and attitude.

Responsibilities

• Direct customers to the correct department or personnel.
• Handle telephone calls professionally.
• Update customer information in CRMs.
• Provide exceptional customer service to ensure satisfaction.

Skills

Customer relations skills

Interpersonal communication

Adaptability to change

Organizational skills

Proficiency with MS Word and Excel

Attention to detail

Education

High school education or equivalent work experience

Job description

Overview

Position: Receptionist • Status: Full-Time

Dealership: OpenRoad Jaguar Land Rover Langley • Department: Sales

OpenRoad is a forward-thinking automotive retailer with a culture of continuous improvement. We represent multiple brands across locations and are committed to delivering excellent customer experience. We are among Canada\'s Best Employers and Best Managed Companies and seek team players who are eager to learn, contribute, and take ownership of their role.

What You’ll Enjoy

• Opportunity to work with a variety of OEM brands including Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Awards and incentives including a Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external training and development opportunities
• Collaborative, friendly, progressive culture with emphasis on transparency, innovation, relationships, and empowerment
• Comprehensive Extended Health and Dental plan
• Recognition and engagement events
• And more!

Role & Responsibilities

• Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customer to an advisor.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Handle telephone calls in a professional, friendly and efficient manner, striving to minimize time on hold.
• Take thorough messages with caller\'s name, company (if applicable), time and reason for call, and ensure the message reaches the appropriate party.
• Perform clerical and accounting duties as assigned by Management.
• Add and update customer information in CRMs.
• Stay up to date on procedural changes for each dealership.
• Provide the highest level of customer service to ensure satisfaction and retention.
• Follow company safety policies and report any accidents to a Manager/Supervisor.
• This position may be required to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Knowledge, Skills, and Abilities

• Ability to adapt to changing priorities and multitask effectively.
• Professional personal appearance.
• Strong customer relations skills and ability to work well with internal and external customers.
• Exceptional interpersonal and communication skills, over the phone and in person.
• Ability to collaborate with all work teams and department levels.
• Organized and detail-oriented.
• Proficiency with MS Word and Excel.
• Ability to work in a dynamic, social atmosphere without distraction.
• Professional and confident attitude; strong time management skills.
• A second language is ideal or preferred.
• Completed high school education, or equivalent work experience.

Additional Information

Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form may delay your application.

https://orag.bamboohr.com/careers/4549

We are an equal opportunity employer that embraces diversity. We support the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all applicants. Only those considered for the position will be contacted.