Receptionist & Office Manager

HUB International - Glen Allen (Formerly Millennium Advisory Services, Inc.); Vancouver; On-site; CAD 45,000 - 50,000; Full time

Job summary

A leading financial services provider in Vancouver is seeking a Receptionist & Office Manager to deliver exceptional customer service and support. Responsibilities include managing office communications, overseeing operational inquiries, and assisting team members. The ideal candidate has experience in administrative roles and excellent organizational skills. This position offers a competitive salary and benefits package.

Benefits

Competitive Compensation

Work-Life Balance

Tailored Benefits

Career Growth and Support

Exclusive Perks

Qualifications

• Up to one year of related experience as a Receptionist, Administrative Assistant, or Facilities Management.
• Proficiency in typing and working with computer applications, including the Microsoft Office suite.
• Demonstrated ability to communicate effectively, both written and verbally.
• Strong attention to detail and effective problem-solving skills.

Responsibilities

• Guide incoming clients to the appropriate personnel or department.
• Handle all incoming calls, faxes, and voicemails.
• Manage office supplies, placing orders as required.
• Ensure overall tidiness and cleanliness of the office.

Skills

Customer service

Attention to detail

Effective communication

Time management

Tools

Microsoft Office suite

Job description

Receptionist & Office Manager (Onsite)

Hub Financial - Vancouver

Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.

About The Role

With offices coast to coast, we are looking for a Receptionist & Office Manager at our Vancouver office, home of HUB Financials' president, and BC’s Regional Vice President (RVP). You will play a pivotal role in providing a warm and efficient space that is welcoming for everyone who walks through our doors. We're seeking an individual who understands the importance of exceptional customer service and is ready to become an integral part of our dynamic work environment.

You’ll have the opportunity to establish strong connections with our team members and clients by providing seamless, positive, and professional customer service and support.

What You’ll Do

• Guide incoming clients to the appropriate personnel or department.
• Handle all incoming calls, faxes, and voicemails, ensuring they are transferred or directed to the appropriate personnel or department.
• Prepare and arrange incoming and outgoing couriers.
• Receive and distribute all incoming and outgoing mail for the office, including scanning and emailing time‑sensitive documents.
• Be the go‑to person for all operational type questions, either helping resolve or directing to the appropriate support.
• Manage office supplies, placing orders as required.
• Be the primary operational liaison for some of our high‑value clients, who sublease offices from us at this location.
• Manage the preparation and ordering of business cards, access cards, and keys for HUB employees.
• Organize and maintain the filing system for broker‑related mail and pickups.
• Assist the president’s Executive Assistant and the RVP, as called upon.
• Assist in scheduling and managing boardroom bookings.
• Ensure overall tidiness and cleanliness of the entire office.
• Be the primary contact with the Property Management Office, which will include addressing any office maintenance requests.
• Assist in coordination of staff events, including but not limited to office decorations, making reservations, and ordering food and beverages.
• Perform administrative tasks pertaining to inforce policy service requests, including but not limited to policy owner address changes and premium payments.

What You’ll Need For Success

• Up to one year of related experience as a Receptionist, Administrative Assistant, or Facilities Management.
• Proficiency in typing and working with computer applications, including the Microsoft Office suite.
• Demonstrated ability to communicate effectively, both written and verbally.
• Strong attention to detail and effective problem‑solving skills.
• Positive attitude with a strong focus on customer service.
• Efficient and effective work habits, utilizing excellent time management skills.
• Knowledge of life insurance industry is an asset.

What’s in it for you?

Your well‑being is our priority, and we back this up with a wealth of benefits:

• Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
• Work‑Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
• Tailored Benefits: Access a personalized benefits package, including company‑matched RRSPs, designed to meet your unique needs.
• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
• Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.

At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Compensation

The expected salary range for this position is $45,000 to $50,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses, and commissions for some positions.

Why Choose HUB?

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit - About Us - HUB International

About HUB International

Headquartered in Chicago, Illinois, Hub International Limited is a leading full‑service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.

Like the goal. If you’re interested in learning how you can grow your career at HUB, visit our Careers Page to explore our opportunities.

HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.

Department Facilities & Office Services

Required Experience: 1‑2 years of relevant experience

Required Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.