Receptionist, NWC

Trimark People Solutions; Alert Bay; On-site; CAD 32,000 - 37,000; Full time

Job summary

Namgis Wellness Centre in Alert Bay, BC, is seeking a Receptionist to act as the first point of contact for clients and visitors. The role provides front-desk service, administrative coordination, appointment support, and confidential data handling in a welcoming, organized environment.

Responsibilities include greeting clients, managing inquiries, scheduling, maintaining logs, and assisting staff with program administration. Strong communication and privacy compliance are essential.

Qualifications

• Strong communication and customer-service orientation.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient with standard office software (MS 365).

Responsibilities

• Greet clients, visitors, and staff in a courteous, trauma-informed manner.
• Answer and direct calls and in-person inquiries to the right staff.
• Provide general information on services, hours, referrals, and procedures.
• Schedule and document appointments and meetings.
• Maintain calendars, contact lists, and logs.
• Prepare, format, scan, file, and distribute correspondence and program materials.
• Handle mail and deliveries, and coordinate outgoing items.
• Support supply ordering and basic administrative filing.
• Assist staff with routine program administration and meetings.
• Participate in staff meetings and training.

Skills

Communication

Organizational skills

Customer service

Privacy/confidentiality

Tools

Microsoft 365

Outlook

Teams

Word

Excel

SharePoint

Job description

Full Time | Alert Bay

'Namgis Wellness Centre (NWC)

Full Time | Alert Bay
Receptionist, 'Namgis Wellness Centre (NWC)

Department: 'Namgis Wellness Centre
Reports To: Wellness Centre Program Manager or designate
Employment Type: Full Time
Hours of Work: Monday - Friday, 8:30 AM - 4:30 PM
Location: Alert Bay, British Columbia
Compensation: $22.87 - $26.54 per hour

Position Summary
The Receptionist is the first point of contact for clients, community members, visitors, staff, and partner agencies at NWC. The position provides respectful front-desk service, administrative coordination, appointment and communication support, and accurate handling of confidential information. The role supports a welcoming, organized, and client-focused environment while ensuring that inquiries are routed appropriately and daily office functions are completed efficiently.

Key Roles And Responsibilities

• Greet clients, community members, visitors, and staff in a courteous, culturally respectful, and trauma-informed manner.
• Answer and direct telephone calls, and in-person inquiries to the appropriate staff member or program area.
• Provide general information about NWC services, office hours, appointment procedures, and referral pathways within the limits of the role.
• Schedule and document appointments, meetings as directed.
• Maintain calendars, contact lists, mail logs, sign-in records, visitor logs, and other administrative tracking tools as required.
• Prepare, format, photocopy, scan, file, and distribute correspondence, forms, notices, and program materials.
• Receive, sort, and distribute incoming mail and deliveries, and coordinate outgoing mail or courier items.
• Support supply ordering, inventory tracking, basic purchase documentation, and administrative filing under direction.
• Handle personal, client, health, staff, and program information with strict confidentiality and in accordance with applicable policy and privacy requirements.
• Assist Wellness staff with routine program administration, meeting preparation, attendance lists, materials, forms, and follow-up communications.
• Participate in staff meetings, training, emergency drills, and continuous improvement activities as required.

Technology, Office Systems, and Communications

• Use Microsoft 365, Outlook, Teams, Word, Excel, SharePoint or other approved systems to complete routine office tasks.
• Good communication skills, including the ability to remain calm and helpful in a busy reception environment.
• Good organizational skills and follow-through on messages, appointments, forms, and records.
• Ability to prioritize routine tasks, manage interruptions, and ask for direction when issues require staff or supervisor involvement.
• Respectful understanding of 'Namgis community context, Indigenous wellness approaches.
• Fitness for Duty and Wellness.

Conditions of Employment

• Satisfactory criminal record check, and vulnerable sector check if required for the program or position duties.
• Successful completion of probationary period and required orientation or training.

Compensation

Start Step Wage: $22.87 an hour

Annual Salary: $41,623 - $48,303

We thank all applicants for their interest; only shortlisted candidates will be contacted.

Posting will remain open until filled.