receptionist, medical clinic

Government of Canada; Fort Erie; On-site; CAD 40,000 - 50,000; Full time

Job summary

A federal government agency in Fort Erie, Ontario is seeking an individual for a customer service role. The position involves greeting the public, processing information, and performing various clerical duties. Candidates should possess a college diploma or equivalent experience and have strong communication and interpersonal skills. This is an on-site role with no remote work option, requiring 2 to 3 years of experience.

Benefits

Free parking available

Learning/training paid by employer

Qualifications

• 2 years to less than 3 years of relevant experience required.
• Ability to work independently in a fast-paced environment.
• Must secure basic security clearance and pass a criminal record check.

Responsibilities

• Greet clients and direct them to the appropriate service areas.
• Provide customer service by managing inquiries and processing information.
• Perform clerical duties and maintain logs and records.

Skills

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Ability to multitask

Time management

Education

College, CEGEP or other non-university certificate or diploma (1 to 2 years)

Tools

MS Office

Electronic medical records

MS Excel

MS Word

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private sector
• Health care institution, facility or clinic

Responsibilities

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Arrange teleconferences
• Calculate billing charges
• Relay service to persons with disabilities
• Provide customer service

Computer and technology knowledge

• Electronic medical records
• Electronic scheduler
• Word processing software
• MS Office
• Social Media
• Electronic mail
• Spreadsheet
• MS Excel
• MS Outlook
• MS Word
• MS Windows

Additional information / Security and safety

• Bondable
• Basic security clearance
• Criminal record check
• Child Abuse Registry check

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Maturity

Benefits

• Free parking available
• Learning/training paid by employer
• Parking available