Receptionist & Guest Service Specialist – Premium Commercial Building

Securiguard; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A security and hospitality services provider in Canada is seeking a full-time Concierge to deliver exceptional front desk services and client support. The ideal candidate will have over a year of customer service experience, preferably in hospitality. Responsibilities include managing access controls and ensuring a welcoming environment for guests. This role offers opportunities for professional development and health benefits.

Benefits

Paid training

Extended health benefits

Employee recognition programs

Free professional development

Scholarship opportunities

Free suits for this position

Qualifications

• Minimum 1 year of customer service experience in a hospitality environment.
• Prior experience in top-tier commercial properties or upscale hotels.
• WHMIS Certification is an asset.

Responsibilities

• Provide excellent customer service at the front desk.
• Monitor and manage access control systems and CCTV.
• Complete accurate daily incident reports.

Skills

Customer service

Communication skills

Proficiency with computer software

Tools

CCTV

Access control systems

Job description

We are hiring for a full-time Concierge position where you will bring your customer service and hospitality experience. This is a fantastic opportunity to advance your career in a professional front desk and guest services environment!

The Concierge is responsible for delivering exceptional front desk and guest services, ensuring a safe, welcoming, and professional environment. This role plays a critical part in access control, incident response, client and visitor support, and maintaining compliance with site policies and procedures. It also involves direct communication with team members, clients, and management to resolve issues and ensure smooth day-to-day operations.

Key Responsibilities

• Provide excellent customer service and hospitality at the front desk, ensuring a welcoming environment for guests, tenants, and clients.
• Monitor and manage access control systems, CCTV.
• Complete accurate and detailed daily incident reports in a timely manner.
• Communicate clearly and professionally with team members, clients, and stakeholders in a fast-paced environment.
• Handle high volumes of calls and emails while maintaining professionalism and efficiency.
• Support compliance with safety procedures, company policies, and site regulations.
• Collaborate closely with the security team to ensure smooth day-to-day operations.

Requirements

• Minimum 1 year of customer service experience in a hospitality environment.
• Must have prior experience working in top-tier commercial properties or upscale hotels.
• WHMIS Certification (asset).
• Strong communication and reporting skills.
• Proficiency with computer software (CCTV, access control, etc.).

We Offer

• Paid training and onboarding support.
• Extended health benefits (after waiting period).
• Employee recognition programs and events.
• Free professional development through Securiguard University.
• Scholarship opportunities for continued learning.
• Free suits for this position.