Receptionist/Concierge - Villa Forum

AgeCare Ltd.; Mississauga; Hybride; CAD 40 000 - 48 000; Plein temps

Résumé du poste

Chartwell in Mississauga, Ontario, is seeking a Receptionist/Concierge to support the business office and front desk operations. The role includes handling accounts payable/receivable, deposits, mail, and front-desk inquiries while ensuring a safe and respectful environment for residents and visitors.

The ideal candidate holds a Grade 12 diploma, with post-secondary education considered an asset, and demonstrates excellent interpersonal, communication, and IT skills in a fast-paced setting.

Qualifications

• Experience in a similar position is required.
• Grade 12 diploma or equivalent; related post-secondary education is an asset.
• Proficiency with Microsoft Office; Excel and Word preferred.
• Excellent interpersonal and communication skills; ability to work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Criminal Records Check and Vulnerable Persons Check may be required.

Responsabilités

• Answer telephone and greet visitors.
• Process accounts payable and accounts receivable.
• Process daily bank deposits for resident accounts receivable.
• Receive mail and coordinate distribution.
• Maintain department files and records and assist in office operations.
• Respond to resident or family concerns and escalate as needed.
• Maintain confidentiality of residents' information.
• Occasional travel and other related duties as required.

Connaissances

Interpersonal skills

Communication skills

Organizational skills

Time management

Customer service

Teamwork

Formation

Grade 12 diploma

Post-secondary education asset

Outils

Microsoft Office

Excel

Word

Description du poste

## Receptionist/Concierge - Villa ForumApply: Mississauga, Ontario, Canada: Full time: Posted Today: R26\\_07343Job Title: ReceptionistJob Location: Ontario Long Term Care PlatformReporting Relationship: Business ManagerComplexity and Scope of the PositionReports to the Business Manager. Under supervision, performs a variety of accounting functions, clerical and receptionist duties associated with the daily operation of an effective business office. Assists in maintaining a safe and secure environment for residents, visitors and other staff members. All duties are performed in the best interest of the residents and their families, and in accordance with Chartwell’s vision, mission and values statements.Key ActivitiesResident Relations:· Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Business Manager.Leadership:· N/ABudget & Financial· Processes accounts payable and accounts receivable including verification of totals and coding as required.· Processes daily bank deposits for resident accounts receivable account.Marketing & Occupancy:· Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.Regulatory Compliance:· Conducts duties in accordance with Chartwell policies and procedures, as well as, government regulations, laws and policies.· Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations.· Maintains work station in a safe and orderly fashion.· Maintains confidentiality of residents’ personal information.Operational & Administrative Systems:· Maintains department files and records, including correspondence, forms and routine office records and reports.· Receives incoming mail, coordinates distribution and processes outgoing mail.· Answers telephone and greets visitors. Responds to routine inquiries in person and by phone, relaying calls and messages to the appropriate personnel.Other:· Performs other related duties as required.QualificationsExperience:· Previous experience working in a similar position required (including a working knowledge of office procedures and elementary bookkeeping).Education:· Grade 12 Diploma or equivalent.· Post secondary education in a related field (e.g. Medical/Office Assistant) is considered an asset.Skills & Abilities:· Excellent interpersonal and communication skills (both written and verbal).· Ability to work in a fast paced environment.· Good organizational and time management skills.· Excellent customer service skills.· Ability to work independently and as part of a team.· Proficient in Microsoft Office, with a working knowledge of Excel and Word.Special Requirements· Work is performed in an office environment with little or no exposure to disagreeable conditions or hazards.· Requires a low level of physical effort – alternating positions of walking, sitting, standing, movement of light objects and intermittent periods of keyboarding.· No special physical attributes are required to perform the work.· Constant mental stress associated with the performance of work due to time deadlines, organizing information, and interaction with other staff members and the public.· Occasional travel is required.· Must be prepared to respond to emergency situations.· Criminal Records Check and Vulnerable Persons Check.Salary Range: $19.52 - $23.46 per hourSalary placement based on qualifications and experience.*This job posting is for an active, open position, and all applications are reviewed by our team without the use of artificial intelligence (AI). Canadian work experience is not required. If you are qualified and, where applicable, licensed or registered for the position, we welcome your application.*