Receptionist/Concierge (casual)

Chartwell Retirement Residences; Nanaimo; On-site; CAD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Benefits

Leadership development

Warm, welcoming culture

Job summary

Chartwell Retirement Residences in Nanaimo is seeking a warm, detail-oriented Receptionist/Concierge to be the welcoming face of our residence. You will handle clerical tasks, greet residents and visitors, and support daily operations with accuracy and care.

The role emphasizes excellent communication, teamwork, and discretion. You’ll assist with mail, billing support, and records, while maintaining a safe, confidential environment that reflects our commitment to exceptional resident experiences.

Qualifications

• Secondary school diploma or equivalent required.
• Experience in receptionist, clerical, or bookkeeping roles.
• Proficient in Word and Excel; working knowledge of office systems.
• Excellent communication and customer service abilities.
• Ability to multitask, prioritize, and stay calm under pressure.
• Comfort interacting with seniors, families, and visitors.
• Organized, self-motivated, and able to work independently or in a team.

Responsibilities

• Welcome residents, families, and visitors, and respond to inquiries with care.
• Answer phones, route messages, and manage mail.
• Maintain accurate records, files, and office documentation.
• Assist with billing, accounts payable/receivable, and daily bank deposits.
• Support the team in keeping the residence safe, secure, and organized.
• Ensure health, safety, and confidentiality policies are followed.

Skills

Communication skills

Customer service

Multitasking

Prioritization

Calm under pressure

Empathy

Team player

Organizational skills

Education

Secondary school diploma

Tools

Microsoft Word

Excel

Office systems

Job description

The Opportunity

Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a

Job Description

Receptionist/Concierge

As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key part of the day-to-day operations. You’ll manage a variety of clerical and accounting tasks, interact warmly with residents and visitors, and contribute to a safe, comfortable, and engaging atmosphere.

What You’ll Do

• Welcome residents, families, and visitors, and respond to inquiries with care
• Answer phones, route messages, and manage incoming and outgoing mail
• Maintain accurate records, files, and office documentation
• Assist with billing, accounts payable/receivable, and daily bank deposits
• Support the team in keeping the residence safe, secure, and well-organized
• Ensure health, safety, and confidentiality policies are always followed.

What You’ll Bring

• Secondary school diploma (Grade 12) or equivalent required
• Previous experience in a receptionist, clerical, or bookkeeping role
• Proficiency in Microsoft Word and Excel; working knowledge of office systems
• Exceptional communication and customer service skills
• Ability to multitask, prioritize, and remain calm under pressure
• Comfort interacting with seniors, families, and visitors with warmth and empathy
• Organized, self-motivated, and able to work both independently and in a team

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to manage physical and mental demands of the role
• Must be prepared to respond to emergency situations
• Clear Criminal Background Check, VSS and TB Test where required

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.