Receptionist/Concierge

Chartwell Retirement Residences; Newmarket; Sur place; CAD 42 000 - 54 000; Plein temps

Résumé du poste

Chartwell Retirement Residences is seeking a friendly Receptionist/Concierge at our Newmarket residence to be the welcoming face and support daily operations. You will handle clerical tasks, interact warmly with residents and visitors, and contribute to a safe, engaging environment.

You will manage phones, mail, records, and basic billing activities while upholding health, safety, and confidentiality standards.

Qualifications

• Secondary school diploma (Grade 12)
• Experience in receptionist/clerical or bookkeeping
• Proficient in Word and Excel; familiar with office systems
• Excellent communication and customer service skills
• Able to multitask and stay calm under pressure
• Comfort interacting with seniors, families, and visitors
• Organized, self-motivated, able to work independently or in a team

Responsabilités

• Welcome residents, families, and visitors, and respond to inquiries with care
• Answer phones, route messages, and manage incoming and outgoing mail
• Maintain accurate records, files, and office documentation
• Assist with billing, accounts payable/receivable, and daily bank deposits
• Support the team in keeping the residence safe, secure, and well-organized
• Ensure health, safety, and confidentiality policies are always followed

Connaissances

Customer service

Communication skills

Multitasking

Teamwork

Calm under pressure

Empathy

Formation

Grade 12 diploma

Outils

Microsoft Word

Microsoft Excel

Description du poste

Receptionist/Concierge

The Opportunity

Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key part of the day-to-day operations. You’ll manage a variety of clerical and accounting tasks, interact warmly with residents and visitors, and contribute to a safe, comfortable, and engaging atmosphere.

What You’ll Do

• Welcome residents, families, and visitors, and respond to inquiries with care
• Answer phones, route messages, and manage incoming and outgoing mail
• Maintain accurate records, files, and office documentation
• Assist with billing, accounts payable/receivable, and daily bank deposits
• Support the team in keeping the residence safe, secure, and well-organized
• Ensure health, safety, and confidentiality policies are always followed.

What You’ll Bring

• Secondary school diploma (Grade 12) or equivalent required
• Previous experience in a receptionist, clerical, or bookkeeping role
• Proficiency in Microsoft Word and Excel; working knowledge of office systems
• Exceptional communication and customer service skills
• Ability to multitask, prioritize, and remain calm under pressure
• Comfort interacting with seniors, families, and visitors with warmth and empathy
• Organized, self-motivated, and able to work both independently and in a team

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to manage physical and mental demands of the role
• Must be prepared to respond to emergency situations
• Clear Criminal Background Check, VSS and TB Test where required