Receptionist/Concierge

Chartwell Retirement Residences; Nanaimo; On-site; CAD 32,000 - 42,000; Full time

Job summary

Chartwell Retirement Residences is seeking a Receptionist/Concierge for its Edgewater by Chartwell residence. The role includes clerical work, basic bookkeeping and daily financial tasks within a safe, resident‑focused environment.

You will handle mail, phones, visitor greetings and routine inquiries, while supporting accounts payable/receivable and banking processes. A strong customer service approach is essential.

Qualifications

• Working knowledge of office procedures
• Working knowledge of elementary bookkeeping
• Computer skills with Word and Excel

Responsibilities

• Maintain department files, including correspondence, forms and routine office records and reports.
• Receive incoming mail, coordinate distribution and process outgoing mail.
• Answer telephone and greet visitors to respond to routine inquiries and relay messages.
• Process daily bank deposits, accounts payable and accounts receivable including verification of totals and coding.
• Respond to resident or family member concerns and escalate as needed within authority.
• Perform other related duties as required.

Skills

Office procedures

Bookkeeping

Word

Excel

Education

Secondary school education

Job description

As a Receptionist/Concierge you will perform a variety of accounting functions as well as confidential clerical and receptionist duties associated with the daily operations at the residence, while consistently maintaining a safe and secure environment. As an employee of Chartwell, you can enjoy growing your career and be a part of a dedicated team that positively impacts the lives of the residents.

What You Will Do:

• Maintain department files, including correspondence, forms and routine office records and reports.
• Receive incoming mail, co-ordinate distribution and process outgoing mail.
• Answer telephone and greets visitors to respond to routine inquiries in person and by phone and relay the messages to the appropriate personnel.
• Process daily bank deposits, accounts payable and accounts receivable including verification of totals and coding.
• Respond to resident or family member concern and ensure appropriate action is taken within decision-making authority and/or bring to the attention of the General Manager.
• Perform other related duties as required.

What You Will Need:

• Secondary school education or equivalent
• Previous experience working in a similar position (including a working knowledge of office procedures and elementary bookkeeping)
• Computer skills with a working knowledge of Word and Excel

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Job Info

• Job Identification 24179
• Job Category General Manager/Administrative/Office
• Posting Date 08/06/2026, 05:39 PM
• Job Schedule Full time
• Job Shift Day
• Residence Name Edgewater by Chartwell