Receptionist - Casual

Medcan; Collingwood; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare service provider in Collingwood is seeking a dedicated customer service representative to assist clients during their visits. This casual role requires full availability on weekends and previous experience in customer service or healthcare. Key responsibilities include greeting clients, processing payments, and ensuring a high level of service. Ideal candidates will possess strong communication skills and the ability to multitask effectively in a team environment. Compensation ranges from $17.49 to $24.05 CAD based on experience.

Qualifications

• Must have full availability for Saturday and Sunday shifts.
• Prior experience in a similar role is required.
• 4-star hotel or luxury spa experience is an asset.
• 2 years of healthcare experience is advantageous.
• Exceptional communication skills are necessary.
• Ability to travel to Toronto for training is required.

Responsibilities

• Greet clients and guide them throughout their visit.
• Process payments for appointments and products.
• Coordinate staff to ensure effective service delivery.
• Provide exemplary customer service.
• Make reminder appointment calls to clients.

Skills

Customer service skills

Organizational skills

Time management

Teamwork

Ability to multitask

Verbal communication skills

Written communication skills

Education

Education in health or a related discipline

Tools

MS Office

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job posting is for a current vacancy.

What You’ll Do

• Welcoming and greeting clients, guiding clients throughout their visit, and checking clients in and out of their appointments.

• Processing payments for appointments and products.

• Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery.

• Ensure clients receive maximum value time during their visit.

• Providing exemplary and engaging customer service.

• Interact with Clients by using discretion, professionalism, and accuracy.

• Escorting patients to and from treatment rooms and waiting areas.

• Making reminder appointment calls to clients.

• Providing Coffee and Beverages to Clients in the lounge.

• Constantly maintaining the lounge and attending to clients.

• Managing wait times with clients, and updating them with accurate information regarding their appointments.

• Open and close procedures including next-day preparation.

• Responding to all client issues and inquiries.

• Foster client/clinic loyalty by creating memorable experiences.

• Problem-solving in a fast-paced environment.

• Ensure compliance with all service metrics.

• Respond to client issues and inquiries.

What You’ll Need

• Full Availability for Saturday and Sunday shifts.

• Prior experience in a similar role.

• Four Star Hotel or luxury spa experience is an asset.

• 2 years of healthcare experience is an asset.

• Education in health or a related discipline is an asset.

• Strong organizational and time management skills.

• Excellent verbal and written communication skills.

• Intermediate level skills in MS Office.

• Exceptional customer service skills.

• Ability to multitask.

• Ability to work well in a team environment.

• Ability to foster relationships with other teams and practitioners.

• Ability to travel to Toronto for the first 2-week training program and occasional training thereafter.

This is a casual position working 1 weekend per month Saturday and Sunday 9:30am-2:15pm, as well as the potential to provide coverage during the week as needed.

Location

Collingwood: 40 Huron Street, Unit #202.

Position Pay Range

$17.49 - $24.05 CAD

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Diversity, Equity and Accessibility

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

AI Use Disclosure – Recruitment at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of candidates as part of a fair, transparent, and inclusive hiring process. These tools assist our Talent Acquisition team but do not make final hiring decisions. All decisions are reviewed and made by our hiring teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact Medcan’s Talent Acquisition team at [e-mail].